BMV Branch Manager

State of Indiana; Evansville (IN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Free Parking for most positions

LinkedIn Learning access

Comprehensive benefits package

Job summary

The State of Indiana's Bureau of Motor Vehicles seeks a Branch Manager Intermediate for its Evansville East BMV Branch Office. You will oversee daily operations, staff supervision, and ensure compliance with policies and laws while delivering excellent customer service.

Responsibilities include payroll oversight, reporting, staffing, training, and process improvement to enhance efficiency and customer experience.

Qualifications

• Ability to interact and verbally communicate with diverse employees and customers
• Ability to manage people/teams
• Ability to successfully address customer concerns
• Creative problem solving and good judgement
• Apply cash management and accounting principles
• Proficient in MS Word/Excel and email systems
• Travel up to 20% of the time to branches or trainings
• Ability to delegate, set direction and manage workflow
• Provide coaching and development to staff
• A degree is not required; HS diploma or equivalent plus 3+ years experience may be considered

Responsibilities

• Oversee day-to-day operations including branch opening and closing procedures
• Maximize productivity by analyzing customer volume to forecast staffing needs
• Prepare and submit daily/weekly reports to required lines of business
• Maintain effective working relationships with all lines of business
• Communicate and enforce BMV policies and procedures
• Verify and approve weekly payroll reports for each branch
• Provide best in class customer service and resolve issues
• Ensure training, development, evaluation, and discipline of staff per guidelines
• Conduct meetings with branch staff and participate in agency meetings
• Ensure accuracy of customer transactions and branch operations tasks
• Maintain Customer Experience Time goals and manage inventory
• Recruit, onboard and train employees; provide ongoing feedback and development

Skills

People management

Communication

Payroll oversight

Customer service

Analytical thinking

Cash handling

Task prioritization

Adaptability

Education

High School Diploma or HSE

Tools

Microsoft Word

Microsoft Excel

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The Branch Manager Intermediate oversees and executes all aspects of branch operations. You will ensure that staff comply with all agency policies and procedures, and with state laws. You will guide staff in responsing to customer's licensing needs in a timely, safe, and secure manner. The Branch Manager Intermediate reports directly to the Regional Manager of branch operations.

This position serves at the Evansville, Indiana, East BMV Branch Office.

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escal property management issues.
• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
• Ability to manage people, experienced in managing people/teams
• Ability to successfully address customer concerns.
• Creative problem solving and utilizing good judgement.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
• Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

A degree is not required. However, a High School Diploma or HSE diploma, and 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .