Bloomingdale's Elevated Selling Support, Full Time - 59th Street

BoF Careers; New York (NY); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

Flexible scheduling

PayActiv wage access

Insurance benefits

Résumé du poste

Bloomingdale's Handbag Concierge team in New York is seeking a customer-focused professional to support Shoppers, Stylists, and Digital Sellers in delivering a seamless luxury brand experience.

You will assist with high-end transactions, leverage Salesfloor to fulfill requests, and build relationships with customers while promoting Loyallist and brand programs. A flexible retail schedule is required and the role emphasizes teamwork and top-notch service.

Qualifications

• HS Diploma or equivalent is required.
• Strong interpersonal and communication skills.
• Able to work a flexible retail schedule.
• Able to use and navigate multiple technological devices.
• Able to sell through conversational interaction.
• Maintain composure in challenging situations.
• Solid knowledge of products and services.

Responsabilités

• Navigate luxury transactions and form partnerships with luxury partners.
• Utilize tools and Salesfloor to secure product for customers.
• Respond to outreach from Personal Shoppers, Stylists, and Bloomie's customers.
• Offer and promote Loyallist to customers.
• Maintain positive relationships with colleagues across the company.
• Connect customers with the appropriate specialist when needed.
• Perform other duties as required.

Connaissances

Interpersonal skills

Customer communication

Tech-savvy

Sales ability

Composure

Product knowledge

Self-starter

Flexible schedule

Team player

Formation

HS Diploma or equivalent

Description du poste

• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. The Handbag Concierge's goal is to make the customer experience easy. The Handbag Concierge acts as a support to the Shoppers, Stylists, and Digital Sellers as they deliver the brand Bloomingdale's client experience. The Handbag Concierge does not have responsibility for proactively building a clientele or performing outreach but is expected to provide friendly and helpful follow up as they connect with customers, stylists, personal shoppers, and luxury brand managers.

Essential Functions

• Needs to be able to navigate elevated luxury transactions and form partnerships with luxury partners
• Utilizes all tools and leverages relationships to secure product for the customer: search and send, luxury special orders, online look books, Salesfloor platform.
• Is responsive to all outreach from Personal Shoppers, Stylists and Bloomie's customers via phone and the Salesfloor platform
• Makes the customer experience easy Offers & promotes Loyallist to all customers
• Maintain positive working relationships with other associates, both on own team and throughout the company
• Connect the customer with the appropriate associate (Specialty Seller, Stylist) who can provide the needed assistance if the Handbag Concierge feels unable to do so.
• Flexibility to perform other duties as required.

Qualifications And Competencies

• HS Diploma or equivalent
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers, peers and management, in person and digitally.
• Quick response to customer needs and inquiries
• Able to use and navigate multiple technological devices
• Ability to sell and build a sale through conversational interaction
• Able to maintain composure in difficult situations
• Detailed oriented about product knowledge
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required.

Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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