Blood Collections Supervisor

American Red Cross; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting 15 days/year

11 paid holidays

401K with up to 6% company match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a Blood Collection Supervisor to lead our blood collection team with compassion and a focus on donor experience. This role offers growth within the nation’s top humanitarian organization and involves coordinating staff while ensuring top-quality donor care.

Join a mission-driven team that values safety, service, and community impact, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Bachelor's degree OR a combination of education and work experience (four to eight years in related field) is required.
• Minimum of three years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include lifting/pushing heavy weights, long hours, and variable schedules.
• Basic computer skills are desirable.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results and to serve others with a high level of respect for customer service.
• Take time to connect with donors—listen to their stories and explain the value of their donation.
• Contribute to a friendly and fun environment. Team up with coworkers to keep donors coming back.

Skills

Customer Service

Verbal Communication

Supervisory Experience

Education

Bachelor's degree or related field

Tools

Basic Computer Skills

Job description

Job Description:

Joining The American Red Cross is like nothing else -it'sas much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement thatmatters,where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good,you'llhave mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others,you'recared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

When you join our teamas aBlood CollectionSupervisor you will use your leadership,compassionand customer service skills to lead our blood collection team togoingabove and beyondensuring that all donors have the best experience possible. OurSupervisorsdrive for results and serve others witha high levelof respect for our staff and the donors we value.

The Red Cross offers paid phlebotomy training with the ability togrowyour skills and career within the nation's top humanitarian organization. To learn more about the Blood Collection team and how we serve the community, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCEFORGOOD(Key Responsibilities):

• Supervise blood collection staff, including training and performance
• Drive for results and to serve others witha high levelof respect for customer service
• Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation
• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming backagain and again

Standard Schedule:

• To best meet the needs of our donors andcommunity,staffworkavariable schedulewhich may includeearly mornings, late nights, weekends,and holidays.Overnight travel may berequiredin some locations.
• Schedule is providedtwo to threeweeks in advance

WHAT YOU NEED TO SUCCEED(Minimum Qualifications):

• Bachelor's degree OR a combination of education and work experience (four to eight years of work experience in a related field)isrequired
• Minimumofthreeyears of supervisory/leadership experience
• Customer service experience and effective verbal communication skills arerequired.An abilityto effectively discuss procedures and medical issues with patients, families and physicians needed.
• A current, valid driver's license witha gooddrivingrecord isrequired.
• Physical requirements may include the ability to lift,pushor pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand forlong periodsof time and adapt to long, irregular hours and frequent schedule changesarerequired.Position may requirea minimumheight of 60 inches to ensure the ability to safelyoperateRed Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses,schoolsand many other locations. All staff work as a team to setup and tear down the equipmentrequiredto conduct a mobile blood drive.
• Basic computer skills are desirable

WHAT WILL GIVE YOU THE COMPETITIVE EDGE(Preferred Qualifications):

• Prior healthcare or phlebotomy experience(CNA, MA, EMT,etc.)
• Prior leadership experienceexceeding3years inahealthcare setting

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to dogreat work. Our comprehensive package includes:

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting15 daysa year; based on type of job and tenure
• Holidays: 11 paid holidayscomprisedof six core holidays and five floating holidays
• 401K with up to 6%companymatch
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights