Blood Collection Staff - Customer Service

American Red Cross; Waterloo (IA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) with Company Match

Paid Time Off, Holidays & Family Leave

Health, Wellness & Employee Assistance

Life Insurance & Disability

Job summary

The American Red Cross in Waterloo, IA, seeks a staffed role to welcome blood donors and provide exceptional service throughout the donation journey. Onsite with local travel, you will help collect blood products while upholding safety and quality standards.

Responsibilities include delivering confident donor experiences, transporting and setting up equipment, and travelling to drive locations as needed. A high school diploma and customer service skills are required; paid training is provided.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Valid driver’s license with a good driving record.
• Ability to lift, move and set up blood drive equipment.

Responsibilities

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build meaningful donor relationships.
• Collect blood and manage blood products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using a Red Cross or personal vehicle.

Skills

Customer service

Team player

Communication

Microsoft Office

Education

High school diploma or equivalent

Job description

Salary

$19.50 Pay may increase depending on experience. $3,000 Sign-On Bonus.

Schedule

Variable schedule based on donor and community needs. May include early mornings, evenings, weekends, holidays and occasional overnight travel. Schedules are provided 2-3 weeks in advance. Paid Training provided.

Work Arrangement

Onsite with travel in local community.

Location

Waterloo, Iowa.

Benefits for You

We support our employees both at work and at home with benefits that include:

• Medical, Dental & Vision Coverage.
• 401(k) with Up to 6% Company Match.
• Paid Time Off, Holidays & Family Leave.
• Health, Wellness & Employee Assistance Programs.
• Life Insurance, Disability Coverage & Recognition Awards.

Where Your Career is a Force for Good!

Why Join Us

Join a team that leads with compassion, collaborates to support community blood drives, earns trust through credible care, and stays committed to helping save lives every day. You will experience:

• Rewarding Work: Continuous learning, growth opportunities, and recognition for your contributions.
• Supportive Community: A welcoming culture built on collaboration, respect, and belonging.
• Meaningful Mission: Purpose-driven work that positively impacts customers, communities, and the people we serve.

What You'll Do

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build meaningful donor relationships.
• Collect blood and manage blood products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using a Red Cross or personal vehicle.

What You Bring

No healthcare experience? No problem. We provide comprehensive paid training to help you build the skills needed to succeed.

Required

• High school diploma or equivalent required.
• Customer service experience and strong people skills.
• Valid driver's license with a good driving record. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
• Ability to lift, move and set up blood drive equipment.

Preferred

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc).
• Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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