Blood Collection Staff - Customer Service

American Red Cross; Norwich (CT); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with company match

PTO starting at 15 days per year

11 paid holidays

Employee Assistance Program

Life and disability insurance

Job summary

The American Red Cross in Norwich, CT is hiring for a donor-focused phlebotomy support role. You will assist with every step of the blood collection process, ensure a welcoming environment for donors, and follow safety procedures to deliver lifesaving blood to hospitals.

Paid phlebotomy training is provided to grow your healthcare skills within the organization. You will usually work a variable schedule Mon-Fri, Tues-Sat, or Sun-Thurs, with shifts including early mornings, late nights, weekends,

Qualifications

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• A valid driver's license with good driving record.
• Physical ability to lift, push or pull heavy weights and stand for long periods; adaptable to long, irregular hours.
• Basic computer skills; proficient with Microsoft Office.

Responsibilities

• Connect with donors, listen to stories, and explain the impact of donation.
• Collaborate with teammates to create a welcoming environment for donors.
• Be detail-oriented to ensure collected blood meets goals and regulatory requirements.
• May drive Red Cross vehicles and assist with setup/teardown at donation sites.

Skills

Customer service

Verbal communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

We provide Paid-Training - no prior medical experience required!

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

When you join ourteamyou will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safelytransfused
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Norwich, Connecticut)

• You will be scheduled to work a variable shift Mon-Fri, Tues-Sat, or Sun-Thurs
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
• Schedule is provided two to three weeks inadvance

Pay Information

• The approved rate of pay for this position is $21.33/hour

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills arerequired
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

BENEFITS FOR YOU

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.