Blood Collection Staff - Customer Service

American Red Cross; Bozeman (MT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision coverage

Health Spending & Flexible Spending

15 days PTO to start

11 paid holidays

401(k) with company match

Paid Family Leave

Short- & Long-Term Disability

Employee Assistance Program

Recognition programs

Job summary

The American Red Cross in Bozeman, MT is hiring a frontline team member to support mobile blood drives. No medical background is required; full paid training is provided to build healthcare skills and advance your career.

You'll join a mission-driven organization that values service, teamwork, and community impact. Expect a dynamic schedule with mornings, evenings, weekends, and occasional travel, starting at $22.00 per hour with full benefits.

Qualifications

• High school diploma or GED required.
• Customer service experience and effective verbal communication skills.
• A current, valid driver's license with good driving record.
• Basic computer skills including MS Office.

Responsibilities

• Set the Stage - Transport and set up equipment for mobile blood drives.
• Connect with Donors - Welcome donors and help them feel comfortable and valued.
• Build Real Skills - Perform safe, high‑quality blood collections after training in phlebotomy techniques.
• Ensure Safety & Compliance - Follow safety procedures and regulatory requirements to meet quality standards.
• Pack Up with Purpose - Leave each site knowing the blood collected today could reach a patient soon.

Skills

Customer service

Verbal communication

Driving

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

Where your Career is a Force for Good - No Medical Experience Required

No medical background? No problem. The American Red Cross provides full paid training so you can build real healthcare skills, advance your career, and make an impact in your community - starting from day one.

Want to see what the role actually looks like? Watch this 2-minute video.

What You'll Earn & Receive

Compensation

• Starting rate $22.00/hour

Benefits

• Medical, Dental, & Vision coverage
• Health Spending & Flexible Spending Accounts
• 15 days PTO to start
• 11 paid holidays (6 core + 5 floating)
• 401(k) with up to 6% company match
• Paid Family Leave
• Short- & Long-Term Disability
• Employee Assistance Program
• Service awards & employee recognition

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

A Day in the Life: Your Impact

Every two seconds, someone in the U.S. needs blood - and you help make that lifesaving connection possible.

You'll travel with your team to donation sites at schools, community centers, workplaces, and more. This role blends hands‑on teamwork, meaningful interactions, and the satisfaction of knowing your work matters.

Your day includes:

• Set the Stage - Transport and set up equipment to turn everyday spaces into professional donation centers. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Connect with Donors - Welcome donors, listen to their stories, and help them feel comfortable and valued
• Build Real Skills - Perform safe, high‑quality blood collections once fully trained in phlebotomy techniques
• Ensure Safety & Compliance - Follow all safety procedures and regulatory requirements to ensure every donation meets quality standards and can be safely transfused.
• Pack Up with Purpose - Leave each site knowing the blood collected today could reach a patient within days

The Schedule (Bozeman, Montana)

We operate when donors are available, so you can expect a mix of:

• Early mornings
• Evenings
• Weekends
• Occasional holidays
• Some locations may require overnight travel

Your schedule is shared 2-3 weeks in advance, giving you plenty of time to plan your life around your work.

What We're Looking For

We're looking for people with heart, reliability, and strong potential - whether your background is medical, service-based, or community-focused.

You'll do well here if you have:

• A high school diploma or GED
• Customer service experience and effective verbal communication skills
• A current, valid driver's license with a good driving record; reliable personal transportation may be required in certain locations
• Basic computer skills required; proficiency with Microsoft Office applications required.

Physical Requirements

This role is physically active. You'll need to be comfortable with:

• Lifting, pushing, or pulling heavy weights up and down ramps and stairs
• Good manual dexterity
• Sitting or standing for long periods of time
• Adapting to long, irregular hours and frequent schedule changes
• A minimum height of 60 inches (required to safely operate Red Cross vehicles)

Preferred Qualifications

Bonus points (not required) - we love seeing experience in any of the following:

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience
• Retail, hospitality, food service, military service, or other people-focused roles

Ready to Be a Force for Good?

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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