Blood Collection Staff - Customer Service

American Red Cross; Bailey (NY); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA/FSA

PTO 15 days per year

Holidays 11 paid

401(k) with company match

Paid Family Leave

EAP

Disability Insurance

Service Awards

Job summary

The American Red Cross is seeking teammates to support blood collection efforts, combining healthcare and customer service skills at collection sites in local communities.

You will help transport and set up equipment, create a welcoming donor environment, and follow safety procedures to ensure lifesaving donations reach hospitals.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication required.
• Must pass DOT physical and obtain medical certification.
• Valid driver’s license with a good driving record required.

Responsibilities

• Connect with donors personally; share how impactful donation is.
• Create a welcoming, friendly environment so donors return.
• Ensure the blood collected meets goals and regulatory requirements; safe for transfusion.
• May drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites; travel may be required.

Skills

Customer service

Verbal communication

Team collaboration

Education

High school diploma or equivalent

DOT certification

Tools

Microsoft Office

Job description

Job Description:

We provide Paid-Training - no prior medical experience required!

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Overview:

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization.

Key Responsibilities:

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Standard Schedule (West Henrietta and Rochester, New York): Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• Variable schedule with rotating weekends.
• Schedule is provided two to three weeks in advance.

Pay Information:

• Starting rate $20.00/hour. Pay may increase depending on experience.

Minimum Qualifications:

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• DOT certification is required, you must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

Preferred Qualifications:

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits:

Our comprehensive package includes:

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners – the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance – launched Employers of National Service to connect national service alumni with opportunities in the workforce. Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.