Bistro Attendant

Crestline Hotels & Resorts; Flagstaff (AZ); On-site; USD 25,000 - 38,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a friendly Food & Beverage Attendant to take orders, serve alcoholic and non-alcoholic beverages, and deliver meals to guest tables according to hotel standards.

You will collect payments, maintain the restaurant area, assist with reservations, and ensure clean, welcoming service. A high school diploma, English fluency, and eligibility to work in the U.S. are required; liquor service certification is preferred.

Qualifications

• High School Diploma or GED or equivalent.
• Strong English language skills and guest relations training.
• Liquor, wine and food service certification preferred; TIPS/CARE certified or willing to obtain.

Responsibilities

• Check with customers to ensure satisfaction and correct issues.
• Collect payments from customers.
• Take and enter food and beverage orders into the POS system.
• Prepare checks itemizing meals and taxes.
• Take orders from patrons for food or beverages.
• Serve food and beverages to tables and assist in wine service.
• Explain menu items and offer recommendations upon request.
• Maintain cleanliness of tables, counters and dining area.
• Assist with reservations, greeting and seating guests.
• Prepare tables, linens, silverware and glassware for service.

Skills

Guest relations

English proficiency

POS system

Education

High School Diploma/GED

Liquor/wine/food service certification

TIPS/CARE certification

Tools

POS system

Job description

Overview

The attendant will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according Hotel specifications, courteously and efficiently. He/she will collect payments and assist in the maintenance of the Restaurant area and equipment.

Potential Career Paths

F&B Supervisor - F&B Manager - Director of Food and Beverage-Director of Operations - General Manager - VP of Food & Beverage

Key Duties & Responsibilities

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort customers to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Provide guests with information about local areas, including giving directions.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• Must have good understanding of the English language and previous guest/customer relations training.
• Certification of previous training in liquor, wine and food service preferred.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
• Ability to input and access information in the property management system/computers/point of sales system.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.