BIS-Banking Support Operations Analyst

City National Bank; City of Rochester (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) matching

Tuition reimbursement

Time away benefits

Diverse health and family programs

Recruitment and mobility support

Colleague Resource Groups

Job summary

City National Bank in Rochester is seeking a Banking Support Operations Analyst to gain hands-on experience in daily banking operations, client service, and back-office processes. You will work closely with stakeholders to learn banking systems, controls, and efficient workflows.

The role emphasizes multi-tasking in a fast-paced environment, collaboration across teams, and building analytical skills for a career with CNB. Salary is hourly with comprehensive benefits and growth opportunities.

Qualifications

• Bachelor's Degree or equivalent.
• 1 year experience in MS Office applications.

Responsibilities

• Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders.
• Ability to perform both independently, as well as part of a team.
• Enjoys working in a fast-paced environment, with the ability to multitask.
• Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency.
• Develops business, financial and analytical skills needed for career at CNB.
• Understands B&IS and CNB’s culture and strategy and the overall vision of the bank.
• Gains knowledge of banking systems and processes, risk management principles, framework and internal controls.
• Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations

Skills

MS Office

Education

Bachelor's Degree or equivalent

Job description

BIS-BANKING SUPPORT OPERATIONS ANALYST

WHAT IS THE OPPORTUNITY?

The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial services industry. The role will provide you with the ability to gain specific and practical experience to learn, contribute, and integrate within City National Bank.Specific roles will include, but not limited to:• Client contact centers supporting debit card, credit card, and client service• Client statement production• Client mailroom and delivery services• Vault and lockbox servicesSpecific experience and knowledge will be gained in:• City National Bank client and lines of businesses• Client Service and Support• Daily transaction processing• Reconciliation and reporting

WHAT WILL YOU DO?

• Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders
• Ability to perform both independently, as well as part of a team
• Enjoys working in a fast-paced environment, with the ability to multitask
• Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency
• Develops business, financial and analytical skills needed for career at CNB
• Understands B&IS and CNB’s culture and strategy and the overall vision of the bank
• Gains knowledge of banking systems and processes, risk management principles, framework and internal controls
• Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• 1 year experience in MS office applications

Additional Qualifications

• Career interest in banking preferred.
• Proven leadership skills, with the ability to lead projects and build relationships
• Excellent verbal and written English communication skills, as well as confidence to “speak up” with poise to deal with challenging situations.
• Must be proficient in multi-tasking and prioritizing projects.
• Problem solving, analytical and decision-making skills with strong business acumen.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.