Biotech IT Manager: End-User & Lab Services

Scorpion Therapeutics; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

Scorpion Therapeutics in Somerville, MA, is seeking a Manager of End User Services & Lab Support to lead IT and lab IT operations for scientists and staff in a fast-paced, regulated setting.

You will own ticketing, platform administration (Microsoft 365, DocuSign), onboarding/offboarding, and cross-functional security/infrastructure collaboration, with a focus on process improvement and AI-enabled service delivery.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 5+ years in end user IT support with 2+ years in a managerial role.
• Hands-on experience with hardware, software, connectivity, and lab IT support.
• Proficiency with Microsoft 365, DocuSign, and ticketing systems.
• Laboratory IT experience is essential.

Responsibilities

• Oversee front-line IT support for staff.
• Manage IT support ticket systems.
• Administer platforms like Microsoft 365 and DocuSign.
• Support laboratory IT needs including instrumentation and data workflows.
• Develop and optimize IT support processes.
• Onboard and offboard staff.
• Collaborate with security and infrastructure teams.
• Implement AI tools to improve service efficiency.
• Maintain high standards of customer service.

Skills

End user IT support

IT management

Customer service

Cross-functional collaboration

Education

Bachelor's degree in IT or CS

Tools

Microsoft 365

DocuSign

Ticketing systems

Job description

Scorpion Therapeutics in Somerville, MA, is seeking a Manager of End User Services & Lab Support to lead IT and lab IT operations for scientists and staff in a fast-paced, regulated setting.

You will own ticketing, platform administration (Microsoft 365, DocuSign), onboarding/offboarding, and cross-functional security/infrastructure collaboration, with a focus on process improvement and AI-enabled service delivery.