Biotech Customer Success & Platform Specialist

HistoWiz, Inc; New York (NY); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Parental leave

NY commuter benefits

FSA/HSA

401K

3 weeks PTO

Team building events

Job summary

HistoWiz, Inc in New York City is seeking a Customer Service Associate to join our mission of accelerating histopathology and enabling global collaboration. You will provide technical assistance for our PathologyMap platform, work with clients to understand their needs, and communicate via phone and email to resolve issues.

The role emphasizes strong interpersonal and problem-solving skills, professional communication, and ability to handle high‑pressure situations in a fast‑growing biotech

Qualifications

• BA or BS in a scientific or communications‑related field.
• Experience in a customer service, customer success, technical support or similar role.
• Excellent computer and technology proficiency.
• Excellent communication skills and work well under pressure.
• Experience in a CRO or biotech company is desirable.
• Experience working in a startup is a plus.

Responsibilities

• Provide technical assistance and assist with navigation of the company’s platform.
• Work directly with clients to effectively manage their needs and preferences.
• Communicate via telephone and email to address customer issues.
• Obtain and process all client information and transactions.
• Qualify leads and direct them to the appropriate department.
• Answer client questions or concerns in a timely, informative, and professional manner.
• Calmly handle customer complaints and work to find solutions
• Seek assistance and report major problems to upper management
• Compile and update necessary documents, contracts, etc.
• Perform basic administrative and clerical duties as necessary
• Exhibit expert knowledge regarding the products and services offered
• Work according to set standards and operating procedure
• Train clients on newly released platform features

Skills

Customer service

Communication skills

Technical proficiency

Problem solving

Education

BA/BS in science or communications

Job description

HistoWiz, Inc in New York City is seeking a Customer Service Associate to join our mission of accelerating histopathology and enabling global collaboration. You will provide technical assistance for our PathologyMap platform, work with clients to understand their needs, and communicate via phone and email to resolve issues.

The role emphasizes strong interpersonal and problem-solving skills, professional communication, and ability to handle high‑pressure situations in a fast‑growing biotech