Biotech Customer Service Specialist

Yoh, A Day & Zimmermann Company; San Marcos (CA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision Benefits

401K Retirement Savings Plan

Referral Bonus Programs

Job summary

A leading staffing company is hiring a Customer Service Specialist in San Marcos, CA. The role involves assisting customers with product orders, including pricing and delivery details. Applicants should have 1-2 years of customer service experience in a biotech, medical device, or similar environment. The position offers a competitive salary range and comprehensive benefits for eligible employees.

Qualifications

• Minimum 1-2 years of experience in a Customer Service position.
• Experience in a diagnostic, medical device, or biotech environment is preferred.

Responsibilities

• Handle incoming emails, phone calls, or faxes from customers.
• Research inquiries about pricing, technical questions, and product specifications.
• Process customer orders and communicate order status.

Skills

Customer Service

Biotech

Medical Device Knowledge

Job description

Yoh Life Sciences is hiring for a B iotech Customer Service Specialist in San Marcos, CA. The individual will assist customers with placing orders for our product including pricing, quantity, delivery dates and payment terms. Applicants should have experience in biotech, biopharma, or medical device.

Title

Customer Service Specialist

Schedule

M-F 8:30-5pm

Duties and Responsibilities

• Handle incoming emails, phone calls or faxes from customers.
• Research inquiries about pricing, technical questions, product specifications, availability and lead times.
• Process customers’ orders.
• Work with shipping and operations to communicate customer orders and expectations.
• Submit OEM orders to production.
• Communicate with customers regarding order status.
• Process Billing Invoices.
• Order resale products.
• Maintain on-going stock of resale items in inventory.
• Attend weekly production meetings.
• Attend twice weekly shipping meetings.
• Other duties or special projects as required.

Minimum Job Requirements

Minimum of 1-2 years of experience in a Customer Service position preferably in a diagnostic, medical device or biotech environment.

#IND-SPG

Estimated Min Rate

$24.00

Estimated Max Rate

$25.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice