Biometric Passport Processing Team Lead

StarsOfTheShow; Washington; On-site; USD 10,000 - 12,000; Full time

Benefits offered by this job

Competitive salary with benefits

Career growth opportunities

Multicultural work environment

Job summary

StarsOfTheShow is hiring a dynamic Team Lead to oversee biometric passport processing for Pakistani nationals in our Washington office. You will manage a team of passport processing specialists, ensuring high-quality, efficient processing and outstanding customer service to applicants.

This is a full-time role with a monthly salary of $1000, offering opportunities for growth within a multicultural, diverse workplace.

Qualifications

• Bachelor's degree or equivalent in a relevant field or related experience.
• Minimum of 3 years in a similar role, preferably biometric passport processing or immigration services.
• Strong leadership to motivate and manage a team effectively.
• Excellent written and spoken English; Urdu fluency is highly preferred.
• Ability to work under pressure while maintaining accuracy and attention to detail.

Responsibilities

• Supervise and coordinate the daily operations of the passport processing team.
• Train and mentor team members on procedures for handling passport applications.
• Monitor application queues to ensure timely processing and SLA adherence.
• Review completed applications for accuracy before submission to authorities.
• Maintain up-to-date knowledge of regulations and procedures related to biometric passport processing.
• Handle escalated issues or complaints from applicants professionally and efficiently.
• Collaborate with other departments to improve processes and streamline operations.

Skills

Team leadership

People management

Customer service

English proficiency

Urdu language

Education

Bachelor's degree or equivalent

Tools

Biometric systems

Job description

StarsOfTheShow is hiring a dynamic Team Lead to oversee biometric passport processing for Pakistani nationals in our Washington office. You will manage a team of passport processing specialists, ensuring high-quality, efficient processing and outstanding customer service to applicants.

This is a full-time role with a monthly salary of $1000, offering opportunities for growth within a multicultural, diverse workplace.