Biomedical Equipment Technician Apprentice

Renovo Solutions; Rhinelander (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare services company in Rhinelander, Wisconsin, is seeking a BMET Apprentice to handle patient care equipment in a hospital setting. Candidates should possess strong organizational and customer service skills and ideally, a high school diploma or equivalent. The role involves maintaining medical equipment, responding to service requests, and ensuring customer satisfaction while working closely with account managers. A commitment to safety and equipment management is key to success in this position.

Qualifications

• Must exhibit self-motivation and personal relations skills.
• Able to communicate work status and scheduling issues effectively.
• Responsible for clerical needs such as service reports and inventory.

Responsibilities

• Perform scheduled maintenance activities and corrective service requests.
• Operate and maintain test equipment to high standards.
• Respond to urgent service requests in a timely manner.

Skills

Organizational skills

Written communication

Verbal communication

Customer service skills

Self-motivation

Education

High School Diploma or equivalent

College Degree or Technical Certification

CBET or similar certification

Tools

Personal computer

Test equipment

Telecommunications equipment

Job description

A BMET Apprentice is usually an entry level position and up to 2 years of practical experience and is usually assigned responsibility for the general patient care equipment in a hospital or Ambulatory care facility. The BMET Apprentice is responsible for all scheduled maintenance activities and corrective service requests assigned to him/her. Because of the close daily relationship and interaction with the customer facility’s staff, BMET Apprentice’s must have excellent organizational and customer service skills. Close supervision is provided to ensure service quality is maintained and continued development of the BMET Apprentice ’s knowledge and skills are progressing. The BMET Apprentice is often assigned tasks within facility Medical Equipment Projects and reports directly to the Account Manager or Senior Biomedical Technician assigned to each facility.

1. Must exhibit self-motivation and personal relations skills. The individual must be able to deal with professionals in a Clinical setting, establish appropriate work priorities and schedules, in a manner sensitive to both the customer and co-workers. While working with the responsible manager, the BMET Apprentice is responsible for communicating work status along with any problems, scheduling issues or incomplete service activities that require management attention.
2. Must take responsibility for clerical needs, including completeness and accuracy of service reports, filing, tracking of Scheduled Maintenance (SM) and repair services, monthly status reports, notification to departments of overdue and incomplete SMs and equipment inventory reports.
3. Initiates service requests to outside vendors as required and tracks service completion including documentation.
4. Where applicable, assists in tracking of SM service activities of vendors and processing additions / deletions to the medical equipment inventory. Communicates with appropriate support staff pro-actively to assure customer satisfaction with the Renovo Clinical Engineering program. Reviews budgetary reports and contract inventories for accuracy.
5. Must work independently to accomplish all assigned SMs while balancing repair calls as required as well as completion of all related paperwork.
6. Must respond to all urgent requests for service verbally within 15 minutes. Must prioritize new requests with balance of open repairs and schedule accordingly.
7. Performs all assigned non-invasive repairs. Performs as many as possible of any required invasive repairs on-site. Arranges for completion of the balance of the invasive repairs.
8. Orders and tracks all necessary parts for repairs using the approved purchasing method for the account. Demonstrates good judgement on which repairs are attempted on-site.
9. Maintains timely and accurate knowledge of equipment status through proper use of department schedules, inventories, and SM schedules.
10. Responsible for inventory control. Must accurately track and report all additions, deletions, and changes including accuracy of department inventories and SM schedules.
11. Must exhibit good customer relations skills. A close daily relationship with the customer results in a high level of customer satisfaction and perception of value per dollar cost. Company image is perceived primarily through contact with the customer and on-site personnel.
12. Must work closely with Renovo Account Managers and Regional Directors to keep them informed of account status. This must include SM status, repair status, level and type of special interests and customer concerns and problems.
13. Provides, or assists in providing, user in-service training and new equipment evaluation as requested.
14. Tracks safety and quality related issues as required by the facility including hazard notifications, equipment failures related to patient safety, manufacturer recalls and mandatory equipment notifications and upgrades. Attends Environment of Care/ Safety Committee meetings as requested by the facility.
15. Learns new maintenance skills quickly, usually with demonstration.
16. Operates and maintains test equipment to high standards. Tracks test equipment, parts inventory and other on-site Renovo assets as assigned. Maintains accurate quantity and locations for all company assets under his/her control.
17. Must be available for after-hours service calls and participate in the on-call rotation if asked to do so.
18. Performs other duties as assigned.

Important Note

If you were previously employed as a member of the staff at this facility, this list of duties supersedes any other list of duties that you were assigned at that time. If the customer asks you to perform a task that is outside of the scope of those listed above, you must refer that request to your immediate (Renovo) supervisor, who must formally authorize and document this change in the scope of your duties.

Skills, Knowledge, and Abilities/Competencies

1. Exceptional organizational skills required.
2. Excellent written and verbal communication skills required.

Education/Special Training

• H.S. Diploma or equivalent required
• College Degree, Technical Certification, or other higher level of education pertaining to this job description preferred
• CBET or similar preferred (VARIES)

Required Work Hours

• Forty hours per week during daytime and evening hours, unless otherwise specified. Scheduled work hours may change.
• Overtime may be required or permitted with prior approval.

Classification

• FLSA : Exempt or Non-Exempt

Safety Requirements

• Abide and follow our Injury & Illness Prevention Program and Covid-19 Prevention Program.
• Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies.
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices.
• Ontime completion of safety trainings assignments (HealthStream).

Physical Requirements

• The TITLE must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist.
• Must have near vision, far vision, depth perception, and be able to distinguish colors.
• Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
• Must be able to carry or lift up to 50 pounds routinely.

Travel Requirements

• This position is or is not required to travel.

Working Conditions

• Must abide by safety rules of host site.

Equipment Used

• Personal computer/Laptop
• Telephone/Cell phone
• Maintain all RENOVO owned equipment including tools, test equipment, computers, and others as specified in proper working condition and ensure annual calibration where appropriate.

Administration

• Understand and observe company policies and department procedures.
• Be a professional liaison between the company and the customer to assist in solving problems.

Relationships

• Utilize teamwork in your daily activity and ensure customer satisfaction.

Other

• Training – Participate in company training programs, as requested.
• Housekeeping – Maintain a clean, orderly appearance of all work areas.
• Personal Appearance - Corporate personnel must observe company dress code at all times and must have good personal hygiene when representing the company.
• Safety - Must abide by safety protocols and take quarterly safety trainings provided by the HR Department.

Note

This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

RENOVO Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RENOVO’s employees to perform their job duties may result in discipline up to and