Biomedical Equipment Technician 3

GE HealthCare; United States; On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in Albuquerque, NM, is seeking a Biomedical Equipment Technician to evaluate, diagnose, repair, and perform preventive maintenance on complex medical equipment, ensuring service excellence and strong customer relations.

The role is on-site at a client site, offers relocation, and is a first shift position with potential site-leader duties; requires 4+ years of field experience and compliance with background checks and health requirements.

Qualifications

• Associate's or Bachelor's degree in Electrical/Biomedical/Mechanical Engineering or related field with 4+ years of medical equipment experience.
• OR equivalent military education with 4+ years of medical equipment experience.
• OR High School Diploma/GED with 6+ years of medical equipment experience.
• Proficient in electronic documentation using tablets and Office software.
• Experience building strong customer relations across clinical staff.
• Experience interfacing with internal teams and external customers as part of a solution-based service process.
• Strong communication skills to explain technical issues clearly to customers.
• Legal authorization to work in the U.S. and ability to pass background/drug checks.

Responsibilities

• Evaluate complex biomedical equipment issues, perform repairs, PM and safety inspections, and maintain customer relations.
• Lead others on GE policies, hospital protocol, and documentations.
• Maintain proactive daily communication with customers for resolution and follow-up.
• Communicate effectively with teammates and colleagues.
• Support facility contracts and align with customer goals/objectives.
• Lead, instruct, and assist technicians on repairs and resolutions.
• Work with local team to deliver service across accounts in the area.
• Mentor teammates and share best practices.
• Share on-call responsibilities.
• Document repair actions and submit reports on schedule.
• Care for spares, tools, and calibration; maintain parts inventory.
• Coordinate with vendors under GE policies.
• Enhance knowledge of current standards and safety procedures.
• May act as site leader and engage with customer leadership.
• Meet Health and Human Services, EHS, and regulatory requirements.

Skills

Customer relations

Communication skills

Documentation proficiency

Independent work

Team leadership

Education

Electrical Eng, Biomed Eng or Mech Eng

Military equivalent education

High School Diploma + experience

Tools

Microsoft Office

Electronic documentation tools

Job description

Job Description Summary

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.

This role is located in New Mexico: Albuquerque; Los Alamos; Taos area

This role is located on-site at our Client site

This role offers relocation

This role is 1st shift

Job Description

Responsibilities

• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
• Effectively communicate and partner with teammates and colleagues.
• Implement GE/customer facility contract and support customer and business goals/objectives.
• Lead, instruct, and assist technicians on basic and complex repairs/resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
• Share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendor's service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering,
• or related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to work independently and as a team to implement solutions through problem solving.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Must have a valid Driver’s License

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $68,800.00-$103,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes