Bioinformatics Platform Success Engineer

watershed llc; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Watershed LLC in Cambridge, Massachusetts, is seeking a Customer Success Engineer to assist customers using their biocomputing platform. This role involves technical support tasks, understanding customer needs, and managing various support requests.

The ideal candidate will have 1-3 years of experience in bioinformatics support, proficiency in Linux and at least one programming language (Bash, Python, or R), and a passion for customer service.

Join a team committed to transforming the bioinformatics industry while improving customer experiences!

Qualifications

• 1-3 years of experience supporting technical and non-technical customers.
• Strong experience in bioinformatics consultancy preferred.
• Proficiency in at least one programming language (Bash, Python, R).

Responsibilities

• Understand how customers use the Watershed platform.
• Analyze customer usage data and suggest upsell opportunities.
• Triage and resolve customer support requests of varying complexity.
• Document solutions and workarounds for common issues.
• Develop platform guides and FAQs.

Skills

Linux commands

Bash

Python

R

Bioinformatics

Education

Masters in Bioinformatics

Tools

Docker

Job description

Watershed LLC in Cambridge, Massachusetts, is seeking a Customer Success Engineer to assist customers using their biocomputing platform. This role involves technical support tasks, understanding customer needs, and managing various support requests.

The ideal candidate will have 1-3 years of experience in bioinformatics support, proficiency in Linux and at least one programming language (Bash, Python, or R), and a passion for customer service.

Join a team committed to transforming the bioinformatics industry while improving customer experiences!