Billing Support Operations Manager (Remote)

Meridian Street Capital, LLC; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Employee Assistance Program (EAP)

Quarterly department stipend

Home office stipend

Wellness at Rula program

Job summary

Meridian Street Capital, LLC is looking for a Billing Support Operations Manager in the United States. This remote-first role involves leading Billing Support through transformative change, focusing on operational efficiency, and overseeing people management.

The ideal candidate will have over 5 years of experience in medical billing support, the ability to turn data into actionable insights, and a passion for leading teams. The position offers comprehensive health benefits and a 401(k) plan.

Qualifications

• 5+ years of medical billing support experience, including coding, insurance claims, and revenue cycle management.
• 3+ years of leadership experience in billing support or customer operations.
• Ability to map processes and define performance metrics.

Responsibilities

• Lead Billing Support and drive change management.
• Turn operational data into performance stories for leadership.
• Build scalable workflows in a fast-moving environment.

Skills

Medical billing support

Team leadership

Process mapping

Dashboard building

Cross-functional collaboration

Resiliency and adaptability

Education

Associate's Degree or higher

Tools

Google Sheets/Excel

CRM systems (Zendesk, Salesforce, JIRA)

Job description

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

At Rula, we are seeking a Billing Support Operations Manager who is highly adaptable, passionate about leading people, and energized by building in the face of constant change. This person will lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners.

This person will turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership. They will be expected to diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment.

Required Qualifications

• 5+ years of medical billing support experience, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and revenue cycle management
• 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
• Expertise in independently mapping processes, defining performance metrics, and building scalable workflows that improve operational efficiency and quality
• Proficiency building or using dashboards, analyzing metric movement (i.e. Google Sheets/Excel), autonomously identifying root causes, and communicating the performance story and recommended actions to senior stakeholders
• Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
• Demonstrated resiliency and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• An Associate’s Degree or higher, and/or equivalent experience
• Experience working directly with patient populations or in Health Care / Mental Health, and with a strong understanding of patient needs
• Experience with multi-channel support teams (phone, email, chat)
• Strong knowledge of CRM systems (i.e. Zendesk, Salesforce, JIRA) and/or similar tools that enable support teams to be successful

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend