Billing Supervisor

Reliable Respiratory; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Reliable Respiratory is seeking a Billing Supervisor to oversee the Third-Party Billing team and Billing clerks. This role manages invoicing, payments and claims, while ensuring accuracy and compliance with policies. Strong leadership, communication, and Medicare billing experience are essential.

Responsibilities include coaching staff, resolving escalated issues, and ensuring timely cash flow. Must be eligible to work in the US and willing to thrive in a collaborative medical equipment

Qualifications

• High school diploma or equivalent required; college preferred.
• 2+ years of Medicare Billing or relevant experience.
• Excellent communication and customer-service skills.

Responsibilities

• Lead Third-Party Billing and Billing Clerk teams to ensure accuracy.
• Oversee invoicing, payments, and accounts receivable processes.
• Monitor claims status and ensure timely collection of receivables.
• Provide coaching and maintain compliance with internal guidelines.

Skills

Communication

Customer Service

MS Office

Independent Work

Attention to Detail

Time Management

Bilingual preferred

Education

High School diploma or equivalent

College preferred

Tools

MS Office Suite

Job description

Equal Opportunity Employer/Disability/Veterans

At Reliable Respiratory, we provide the highest quality Durable Medical Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma.

The Billing Supervisor is responsible for overseeing the Third-Party Billing representative & Billing clerks’ team.

Duties and Responsibilities

• Provide leadership and management to ensure that the mission and core values of Reliable Respiratory are put into practice
• Oversee and manage the Third-Party Billing and Billing Clerk reps
• Evaluates subordinates for accountability, performance, and productivity and provides feedback, coaching, and training
• Support staff in their diverse roles and oversee staff for accountability, performance and productivity and provides feedback, coaching and training.
• Initiates staff disciplinary actions. (consult with superior prior to implementing, except for minor issues, which require only retraining, or other informal response)
• Address all staff concerns and situations to the appropriate person to ensure safety and respect amongst all levels of the organization
• Serves as a role model to present hard work ethic and professionalism.
• Manage account balances to discover outstanding debts or other inconsistencies
• Oversee the collection of all information needed to calculate bills receivable (order amounts, discount rates etc.) & check the data input in the accounting system to ensure accuracy of final bill
• Oversee and issue invoices, bills and customer account statements periodically or whenever necessary
• Receive payments through various methods (cash, online payments etc.) and check for credibility
• Send reminders for payments and contact customers when assigned
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle escalated complaints from customers regarding bills
• Report on activity to upper management
• Determines and monitors status of claims
• Researches and works issues to ensure claims do not go beyond 30 days overdue
• Helps post cash batches and checks to individual invoicesReconciles deposits and invoices posted
• Adjusts and requests resubmission of denied claims
• Oversee the obtaining of compliance documentation necessary for billing
• Participates in accounts receivable projects
• Answers telephones, processes orders, and participates in general customer service
• Participate in standing meetings as necessary
• Perform other duties and special projects as assigned and directed

Basic Qualifications

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• High School diploma or equivalent required; college preferred
• At least 2 year of experience in Medicare Billing or relevant Experience

Required Skills

• Effective and professional verbal and written communication abilities
• Great customer service skills
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Strong attention to detail
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Available during normal hours of operation
• Ability to comply with guidelines both internal and industry-imposed
• Bilingual in English and Spanish preferred

Competencies

• Computer Skills
• Communication
• Conflict management
• Customer Service
• Decision Making
• Employee Management
• Ethics
• Leadership

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners
• This job operates in a professional office environment
• The noise level in the work environment is usually moderate to loud

Direct Reports – Third-Party Billing representative & Billing clerks' team

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.