Billing Specialist I

Cox Automotive; Manchester (NH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I in Manchester, NH. This role handles inbound customer inquiries via phone and email, processes invoices and credits, and maintains billing records. You will work with multiple departments to resolve billing concerns and ensure accuracy and timely responses.

Role requires 2+ years in billing, strong communication, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. On-site position with standard benefits and growth opportunities.

Qualifications

• High school diploma or GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, and recognize when to escape.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Experience with Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with a strong customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and timely.
• Set up and maintain customer accounts within billing systems.
• Review and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections activities and payment tracking as needed.
• Collaborate with internal teams to resolve billing concerns.

Skills

Billing experience

Communication

Attention to detail

Time management

Excel

Word

PowerPoint

Outlook

Oracle

Customer support

Education

High school diploma or GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/11/2026

EOE, including disability/vets