Billing Specialist I

Cox Automotive; Kansas City (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Bereavement leave

Volunteer time off

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as the first point of contact for customers via phone and email. You will process invoices, credits, and adjustments, and ensure billing accuracy while supporting internal teams.

The role requires a HS diploma with 2+ years in billing, strong communication, and proficiency in Excel and Oracle. This on-site position offers hourly pay and benefits.

Qualifications

• High school diploma/GED with 2+ years of billing experience.
• Ability to document resolution and articulate issues clearly.
• Strong written and verbal communication skills.
• Experience with invoicing, account adjustments, and payments.
• Familiarity with Excel and Oracle is preferred.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments.
• Set up and maintain customer accounts in billing systems.
• Review and audit billing information for accuracy.
• Research billing discrepancies and resolve inquiries.
• Post payments and monitor billing reports for exceptions.
• Assist with collections activities and payment tracking.
• Collaborate with internal departments to resolve issues.

Skills

Billing experience

Customer service

Communication

Microsoft Excel

Oracle

Education

High school diploma or GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/11/2026

EOE, including disability/vets