Billing Specialist I

Cox Automotive; Charleston (WV); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Volunteer time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I in Charleston, WV. This customer-facing role handles inbound inquiries by phone and email, processes invoices, and supports billing-related requests across departments.

You will set up customer accounts, audit billing data, monitor payments, and help with collections as needed while ensuring accuracy and adherence to company policies and regulatory requirements.

Qualifications

• HS diploma or GED with 2+ years in billing, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication, with attention to detail.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and customer inquiries.
• Post payments and monitor billing reports for exceptions.
• Assist with collections and collaborate with internal teams to resolve concerns.
• Maintain records and support documentation; follow policies and regulatory requirements.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Customer service

Education

High school diploma/GED

2+ years billing experience

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/11/2026

EOE, including disability/vets