Billing Specialist

Blackbird Health; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

PTO

Career growth opportunities

Supportive work culture

Job summary

Blackbird Health is seeking a Billing Specialist to join our Revenue Cycle Management team. You will manage insurance accounts receivable, resolve denied claims, process payments and refunds, verify eligibility, and support patients and families with billing questions.

You will collaborate with clinicians and internal teams to ensure a smooth, transparent billing experience while upholding HIPAA and confidentiality standards.

Qualifications

• 2-4 years of healthcare billing experience with insurance and EHR/PM systems.
• 1-3 years of experience in a customer service setting.
• In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology.
• Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality.

Responsibilities

• Resolve insurance claim denials and work with providers to ensure timely reimbursement.
• Investigate denials via portals and submit clean claims or appeals as needed.
• Contact patients/families to update insurance or payment details and set up plans.
• Process payments, refunds, and ensure accurate patient responsibility on invoices.
• Collaborate with clinicians and internal teams to resolve billing issues.

Skills

Customer service

Billing experience

Communication skills

HIPAA compliance

Tools

AthenaHealth

Epic

eClinicalWorks

Job description

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we’re growing into new markets in 2027.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

As a Billing Specialist at Blackbird Health, you will join our growing Revenue Cycle Management (RCM) team under the direction of the Senior Manager of RCM. In this role, you will manage insurance Accounts Receivable (A/R) and serve as a key point of contact for patients and families navigating billing or insurance questions. You will resolve denied claims, handle payment posting and refunds, verify patient eligibility, and collaborate closely with clinicians to ensure a seamless, supportive billing experience.

What makes you, you:

• Outstanding communication skills with a strong focus on customer service and patient advocacy.
• A collaborative mindset with a desire to work in a supportive, collegial, and cooperative environment.
• Resourceful and proactive with strong initiative, problem-solving skills, and good judgment.
• Open to professional feedback with the flexibility to adapt in a dynamic, growing organization.
• High integrity and dedication to maintaining confidentiality in accordance with HIPAA guidelines.

How you’ll make an impact:

• Resolve insurance claim denials and work directly with insurance providers, payers, and third parties to ensure timely and accurate claim reimbursement based on contracted rates.
• Investigate claim denials via insurance portals to resubmit clean claims or draft formal appeals when necessary.
• Contact patients and families via phone, email, and patient engagement platforms to update insurance or payment details, set up payment plans, and answer billing inquiries.
• Process credit card payments, review and process insurance and patient refunds, and ensure patient responsibility is accurately reflected on invoices.
• Partner with Blackbird clinicians and internal teams to resolve billing issues related to patient payments or insurance coverage.

The basics you’ll need:

• 2-4 years of healthcare billing experience working with insurance companies and EHR/PM systems (e.g., AthenaHealth, Epic, eClinicalWorks).
• 1-3 years of experience in a customer service setting.
• In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology.
• Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality.

Nice to have:

• Prior billing experience in a behavioral health or pediatric healthcare setting.
• Comprehensive medical, dental, and vision coverage available on day 1 of employment
• 401(k) with company match
• Employer-paid life insurance coverage
• Generous paid time off (PTO)
• Excellent administrative support and opportunities for long-term career growth
• Supportive work culture made up of intelligent, humble, compassionate, and hardworking colleagues

Salary Range

$22 - $26 USD

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

"It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [e-mail] so we can support you.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Blackbird Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.