Billing Specialist

University of Minnesota; Saint Paul (MN); Hybrid; USD 61,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Onsite day per week

Job summary

The University of Minnesota CUHCC is seeking a Billing & Accounts Receivable Specialist to manage clean claim submissions, follow-up on unpaid or denied claims, and coordinate with patients and providers. This 1.0 FTE, AFSCME Clerical role is hybrid (1 onsite day, 4 remote) with hours 7:30am–4pm.

Essential duties include claim submission, COB handling, and regular KPI reporting under the revenue cycle supervisor. Prior EHR and MS Word/Excel experience is required or preferred.

Qualifications

• High school diploma or GED with four years of general accounts transaction experience.
• Two years of healthcare claims reimbursement experience.
• Two years of customer service experience.
• Experience with EHR and Microsoft Word & Excel.

Responsibilities

• Submit and follow up on clean claims with insurers.
• Audit accounts and pursue corrections to insurance.
• Respond to patient billing questions and post payments.
• Support development of AR metrics with supervisor.
• Attend team meetings and ad hoc reporting as needed.

Skills

Accounts transactions

Healthcare claims

Customer service

EHR knowledge

Word & Excel

Education

High school diploma

Tools

Epic EHR

Job description

About the Job

CUHCC's mission is transforming care and education to advance health equity. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. This position will focus on accurate claim submission, consistent follow-up of unpaid claims and appeals to insurance along with working as a resource for patients, providers, interpreters, and clinic staff. The ideal candidate is goal-oriented, revenue-driven, highly accurate and motivated with excellent customer service skills and a strong attention to detail.

Type of Position: This position will be a hybrid position, working 40 hours per week. 1 full 8 hour day will be onsite and 4 days will be remote. Working hours are 7:30am - 4pm.

This is an AFSCME Clerical position. Bargaining unit considerations begins on 10/13/26 - 10/20/26.

The salary range for this position is between $29.15/hr (step 9) - $32.72/hr (step 15) which equates to $60,632/annually - $68,057.60/annually for 1.0 FTE, depending on qualifications.

REPORTING RELATIONSHIPS: This position reports to the revenue cycle supervisor.

ESSENTIAL FUNCTIONSPosition overview and functions may change as position develops. Job duties are subject to change consistent with the job class.

Billing and Accounts Receivable Follow-Up (85%)

• Working knowledge of Medical, Dental, and Behavioral Health claim benefits, clean claim submission, and reimbursement.
• Understanding of Government program guidelines on claim submission and reimbursement.
• Prepare and submit clean claims to insurance companies. Responsible for compliance and accuracy within billing guidelines.
• Effective timely follow up on insurance claims including unpaid, denied or rejected claims
• Use insurance websites for claim status and appeals.
• Understanding of Coordination of Benefits (COB) including resubmissions or secondary billing of claims, corrected claims, void and replacement claims, and refiling to insurance.
• Auditing accounts to ensure accuracy and/or claim correction to insurance as needed.
• Attend scheduled meetings with supervisor to report trends or issues with insurance reimbursement.
• Along with supervisor, develop and meet regular goals including meeting department accounts receivable metric standards as set by leadership.

Other duties (10%)

• Professionalism and courteousness to patients and clinic staff, accepting and posting patient payments to the EHR system and answering questions on account.
• This role will be included in the billing team phone queue to assist patients with any billing questions, statements, and collecting payment.
• Ad hoc accounts receivable reports for projects.
• Attend team and company-wide meetings, ad hoc meetings, and one-on-one meetings with supervisor.
• Work with HIM to provide billing record requests and/or completion of additional information that may be requested from the patient, insurance, or legal representative.

Other duties as assigned (5%)

Qualifications

All required qualifications must be included in the application materials

REQUIRED QUALIFICATIONS

• High school diploma/GED and four years of general accounts transaction experience. Training may be substituted for some of the years of experience.
• Two years of healthcare claims reimbursement experience.
• Two years of customer service experience.
• Experience with EHR (Electronic Health Records) and Microsoft Word & Excel.

PREFERRED QUALIFICATIONS

• Knowledge of Epic EHR
• Post-secondary education credits in business or healthcare
• Fluency in one of CUHCC's predominant patient languages (Spanish, Somali, Vietnamese, Lao, Dari, Hmong)
• Knowledge of Federally Qualified Health Care Center (FQHC)
• Experience working in a community clinic.
• Experience with Sliding Scale Discount programs.
• Experience working remotely.
• Preferred experience in working with patients and staff from diverse cultures, languages and backgrounds.

This position requires a background check, and a negative TB test.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay and Benefits

Pay Range: $29.15/hr (step 9) - $32.72/hr (step 15) which equates to $60,632/annually - $68,057.60/annually for 1.0 FTE, depending on qualifications.

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.