Billing Specialist

Exelon; Philadelphia (Philadelphia County); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Job summary

Exelon is seeking a Billing Resolution Analyst to review, analyze, and resolve customer billing exceptions, using meter data from multiple systems to ensure accurate bills.

You will work with IT and other departments to update meter data, process adjustments, and support monthly audits and special requests. Strong analytical and communication skills are required for success in a fast‑paced environment.

Qualifications

• High school diploma required.
• Demonstrated analytical, financial, and problem‑solving skills.
• Excellent written and oral communication skills.
• Ability to work in a high performance, team environment.
• 4 year college degree or equivalent preferred.

Responsibilities

• Analyze and review meter data and estimate data using approved guidelines; update data across systems for timely, accurate billing.
• Process residential, commercial, and industrial billing exceptions daily in PECO's billing systems.
• Interface with departments as billing consultants to expedite requests and perform various billing adjustments or audits.
• Process service installations, transfers, and cancellations in the billing system for all customers.
• Identify and implement process improvements and support projects/initiatives as needed.

Skills

Analytical

Financial analysis

Problem solving

Communication

Teamwork

Education

High school diploma

4 Year College degree or equivalent

Tools

CIMS

MDM

Microsoft Office

Excel

Word

PowerPoint

CC&B

Qlikview

DataRaker

Opower

First Fuel

AMOS

Sensus RNI

Job description

Who We Are

We're powering a cleaner, brighter future.

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

Responsible for reviewing, analyzing, and resolving customer billing exceptions in a timely and accurate manner. Through retrieval and analysis of customer account information, including meter data available from various system applications, appropriate actions are taken to resolve issues and produce accurate billing. Additional responsibilities include interfacing with various departments to complete special billings requests, manual billing, estimated billing, billing adjustments, revenue projection and billing audits on a monthly basis. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Analyze and review meter data including interval data. Estimate meter data, using pre-approved estimating guidelines, in the Meter Data Management system (MDM) using the MDM bulk editing tool when necessary, Update meter data in the various system applications in order to process billing timely and accurately. Work directly with IT to coordinate the updates of meter data to ensure accuracy and sync ups between applications. Resolve all meter data exception work including MDM work queue. (35%)
• Process all residential, commercial and industrial billing exceptions timely and accurately on a daily basis through PECO current billing system (CIMS) and Meter Data Management (MDM). Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and process for billing. This includes the posting of accurate Account documentation and review bill follow up. (35%)
• Interfacing with various departments as billing consultants, working together to expedite and complete customer requests including customer data requests, account set up, rate analysis, HBC's Meter Mix-Ups, re-billings, estimated billing, manual billing, the posting of miscellaneous billing adjustments retroactive billing, billing SOX audits, and account reconciliation. (15%)
• Processes installations, transfers of service, and cancellations of service within CIMS for residential, commercial and industrial customers. Performs analysis of customer account information including metering data, meter multipliers, rates, riders, contracts and tax agreements. (10%)
• Identifies designs and develops process improvements. Provides management with ideas and input and works independently with various departments to provide and gain knowledge on how to improve and streamline processes and procedures and also works on projects/initiatives when needed. (5%)
  
  

Job Scope

JOB SCOPE

Use various available meter data systems applications, along with one's ability to review, analyze, correct and update meter data and billing determinant information in order to resolve billing exception work and related billing projects and requests in an accurate and timely manner.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High school diploma
• Demonstrated proficiency in the use of CIMS, MDM, Microsoft Office, including Excel, Word, PowerPoint
• Demonstrated analytical, financial, and problem-solving skills.
• Excellent written and oral communication skills
• Ability to work in a high performance, team environment
  
  

Preferred Qualifications

PREFERRED QUALIFICATIONS

• 4 Year College degree or equivalent
• Knowledge of CC&B and MDM preferred
• 12 -18 months experience on CIMS System, including account set up, bill processing and service order completion
• 12-18 months experience in using PECO's Meter Data Management system (MDM); Proficient use of the MDM meter data bulk editing tool and CEDAR.
• 12-18 month experience with PECO's meter data retrieval applications including DataRaker, Opower, First Fuel and AMOS - Advanced Metering Outage System and Sensus RNI.
• Proficiency in PECO's reporting tool Qlikview. Experience in working all types of PECO related WFM's including Service Orders and AMI's new MDM Work Q exceptions
  
  

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $49,600.00/Yr. – $68,200.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more
  
  

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.