Billing/Scheduling Associate II - Obstetrics and Gynecology

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 37,000; Full time

Job summary

Washington University in St. Louis seeks a dedicated office coordinator to collect insurance information, counsel patients on financial assistance, and schedule appointments by phone or email.

You will interact with physicians and clinical staff to arrange urgent or referred scheduling, explain billing steps, and support staff with account and reminder tasks. This role involves regular coordination with internal teams, handling third-party payer inquiries, and maintaining accurate patient

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of relevant experience in a similar role.
• Experience with billing systems, insurance processes and third party claims.

Responsibilities

• Obtain insurance information and counsel patients on financial assistance options.
• Schedule and register patients by phone or email; coordinate with physicians and staff.
• Provide scheduling services including collecting demographics and insurance details.
• Explain billing processes to patients and respond to inquiries from patients and payers.
• Assist with reminder calls and scheduling changes using Relatient system; update templates as needed.
• Perform basic account maintenance tasks and support staff with payments and insurance questions.

Skills

Billing Systems

Customer Service

Interpersonal Communication

Medical Office Support

Organizing

Prioritization

Scheduling

Third Party Claims

Insurance

Financial Information

Education

High school diploma

Tools

Epic EHR

Microsoft Excel

Microsoft Office

Microsoft Word

Job description

LocationST. LOUIS, MO 63108Scheduled Hours40Position SummaryObtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.Job DescriptionPrimary Duties & Responsibilities:Obtains insurance information from patients and counsels alternative ways for financial assistance.Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.Provides patient scheduling services to include collecting demographics and insurance registration.Reviews schedule for new patients and makes updates when necessary.Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.Explains billing process to other staff; assists with basic account maintenance activities.Assists patients with insurance questions regarding the billing process.Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.May make daily edits and temporary changes to provider scheduling templates based on physician input.Performs other duties as assigned.Working Conditions:Job Location/Working Conditions:Normal office environment.Physical Effort:Typically sitting at desk or table.Repetitive wrist, hand or finger movement.Equipment:Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:High school diploma or equivalent high school certification or combination of education and/or experience.Certifications /Professional Licenses :No specific certification/professional license is required for this position.Work Experience:Relevant Experience (3 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred QualificationsEducation:No additional education unless stated elsewhere in the job posting.Certifications /Professional Licenses :No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party ClaimsGradeG06-HSalary Range$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ .AccommodationIf you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.