Billing & Revenue Cycle Lead – Insurance & Financial Aid

Connecticut Institute For Communities, Inc.; Danbury (CT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health care benefits

Retirement program

13 paid holidays

Paid time off

Job summary

Connecticut Institute for Communities, Inc. is seeking a Team Lead: Billing, Financial & Insurance Assistance & Revenue Cycle Oversight in Danbury, CT. The role directs both internal and outsourced billing activities, ensuring timely access to insurance enrollment and financial counseling for patients.

You will supervise the FIA team, monitor performance metrics, and collaborate with Accounting, Front Desk, and Clinical leadership to maintain accurate revenue capture and compliant processes.

Qualifications

• Fluency in English required; Spanish and/or Portuguese strongly preferred
• Strong leadership, analytical, and problem-solving skills
• Ability to interpret revenue cycle and patient billing reports
• Experience working effectively with diverse populations

Responsibilities

• Serve as the primary internal liaison between CIFC Health and the outsourced billing vendor
• Monitor revenue cycle performance metrics, including claim submission timeliness, denial trends, accounts receivable aging, and collections
• Review billing and financial reports to identify discrepancies, trends, or compliance concerns
• Coordinate escalation, issue resolution, and corrective actions with the billing vendor and internal stakeholders
• Oversee internal billing processes for self-pay, sliding fee, and other non-insurance patient accounts
• Monitor self-pay balances, payment plans, and collections activity to support patient access while maintaining financial stewardship
• Provide direct supervision and coaching to the FIA team for Medicaid, ACA, and state programs
• Monitor staff schedules to maximize patient access to financial and insurance assistance services
• Oversee patient payment processing, internal financial reconciliation, and reporting
• Promote compliant eligibility determinations and documentation practices
• Improve clean claim rate and reduce denial trends
• Reduce accounts receivable aging
• Increase insurance enrollment and sliding fee utilization
• Improve patient collections and self-pay recovery
• Maintain audit readiness and regulatory compliance

Skills

Leadership

Analytical thinking

Problem solving

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Connecticut Institute for Communities, Inc. is seeking a Team Lead: Billing, Financial & Insurance Assistance & Revenue Cycle Oversight in Danbury, CT. The role directs both internal and outsourced billing activities, ensuring timely access to insurance enrollment and financial counseling for patients.

You will supervise the FIA team, monitor performance metrics, and collaborate with Accounting, Front Desk, and Clinical leadership to maintain accurate revenue capture and compliant processes.