Billing Representative II

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

PTO 4 weeks

Paid holidays

License reimbursement

CE reimbursement

401k match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Disability insurance

Pet discounts

Job summary

Primary Health Care (PHC) is seeking a Billing Representative II to manage medical and dental billing, update patient records, and address denials. The role emphasizes accuracy, compliance, and collaboration with billing partners to maximize revenue.

Ideal candidates have healthcare billing experience, CDT/CPT coding knowledge, and strong communication skills. PHC offers training and career growth within a supportive environment.

Qualifications

• Associate degree or equivalent experience.
• 2+ years in healthcare billing or similar.
• Experience with CDT/CPT coding for dental/medical insurance.
• Experience with CDT/CPT and ICD-10-CM coding in managed care.

Responsibilities

• Bill claims for medical, dental, and hospital services.
• Update patient charts with new/updated information.
• Address denials and rebills to maximize revenue.
• Enter inpatient demographics, ICD10/HCPCS codes, and charges into EHR.
• Collaborate with OCHIN Billing Services and respond to inquiries.
• Ensure compliance with state and federal patient financial regulations.

Skills

Healthcare billing

CDT/CPT coding

Communication skills

Analytical skills

Bilingual EN/ES

EPIC software

Education

Associate degree

Tools

Epic software

Practice management software

Job description

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Billing Representative II,you will be responsible for billing claims and addressing denials on behalf of Primary Health Care, Inc. Responsible for completing work queues as well as daily, weekly, and monthly tasks related to the full billing cycle. Ensures compliance with all State, Federal, and third-party payer requirements regarding confidentiality and billing. Responds promptly to billing or patient account inquiries. Demonstrates PHC’s iCare values in daily work.

What's Great About this Position?

Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

What You Will Do

Accurately bills claims for medical, dental, and hospital services provided by PHC. Updates patient charts with new or updated information and completes any associated back-billing.

Addresses denials and rebills claims to maximize revenue for the organization.

Completes daily entry of inpatient demographics, ICD10 and HCPCS codes, and charges into EHR; ensures inpatient claims are completed by providers, and follows up as necessary on missing charge tickets.

Works collaboratively with OCHIN Billing Services representatives, responding promptly to work queues and inquiries on accounts by patients or third-party payors.

Ensures compliance with all State and Federal patient financial service requirements, including, but not limited to, patient rights, confidentiality, and third-party billing.

Supports Billing Representative I in responding to inquiries on patient accounts.

Performs other duties as assigned.

Qualifications You Need to Bring

REQUIRED QUALIFICATIONS

• Associate degree. Equivalent experience may be considered in lieu of the required education.
• At least 2 years of experience in healthcare billing and use healthcare billing software or a related field.
• Experience working with CDT/CPT codes for all dental/medical insurance carriers.
• Experience working with CDT/CPT and ICD-10-CM coding related to managed care programs and dental/medical billing requirements.
• Experience working with dental/medical insurance contractual agreements, Medicare and Medicaid regulations, payment, and recoupments.

REQUIRED SKILLS

• Reading and analysis skills with the ability to interpret remittance advice with remark codes and denial information.
• Strong technical knowledge and expertise.
• Excellent written and verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Training and facilitation skills.
• Advanced computer proficiency, including use of email, word processing, and spreadsheet applications.

PREFERRED QUALIFICATIONS AND SKILLS

• Experience using Epic software as well as medical practice management software for a billing office.
• Experience in all aspects of billing within both a clinical and hospital setting.
• Experience in a Community Health Center/FQHC.
• Supervisory skills.
• Proficiency in computerized patient accounting applications.
• Medical Billing Certificate, Certified Professional Coder preferred.
• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98per hour. PHC also offers a comprehensive benefits package, including:

Generous PTO accrual (equal to 4weeks at end of 1st year) plus paid holidays

License/certification fee reimbursement

Paid time off for continuing education & continuing education reimbursement

401k with company match

Medical, dental, and vision insurance.

Life & disability insurance

Flexible spending & health savings accounts

Supplemental accident & critical illness insurance

Discounts on pet insurance

Visithttps://phciowa.org/careersfor a summary of PHC’s benefits.

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