Billing Operations Optimization Specialist

Nexamp; Boston (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) employer-match

health, dental, and vision insurance starting day one

flexible paid time off

commuter benefits

cell phone reimbursement

Job summary

Nexamp seeks a Billing Operations Optimization Specialist to enhance customer billing experiences through workflow optimization and process improvement. Join a mission-driven team aimed at creating a cleaner energy future and collaborate cross-functionally in a hybrid work environment based in Boston.

Qualifications

• 2+ years in billing operations, process optimization, or system automation.
• Experience collaborating with Product and Engineering teams on technical projects.

Responsibilities

• Lead optimization projects to improve Customer Experience Operations related to billing.
• Create and manage dashboards to monitor billing operations performance and KPIs.

Skills

Process Optimization

Data Analysis

Effective Communication

Education

Bachelor’s degree in Business or Information Systems

Job description

Billing Operations Optimization Specialist

Billing Operations Optimization Specialist

3 days ago Be among the first 25 applicants

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

What we’re looking for:

Nexamp is looking to hire a Billing Operations Optimization Specialist to join it’s Billing Operations team. You will be responsible for identifying and implementing process and system improvements that enhance the customer billing experience. This role focuses on optimizing workflows, managing API callouts and system notifications (not owned by Product), and building dashboards to improve operational visibility. You will work cross-functionally with teams across Product, Tech, Development, Marketing, and Billing System Support to drive automation, scalability, and operational excellence in support of Nexamp’s growth.

We are accepting candidates across our hub offices of Chicago, IL, and Boston, MA, where you will be hybrid. You will report to the Manager, Billing Operations.

What you’ll do:

• Lead optimization projects to improve Customer Experience Operations related to billing.
• Develop, maintain , and enhance workflows, API callouts, and notification systems.
• Create and manage dashboards to monitor billing operations performance and KPIs.
• Collaborate with Product, Tech, Development, and Billing System Support partners on technical project implementation.
• Partner with Product, Marketing, and CX broadly to both help optimize processes and build effectiveness tracking for billing-related communications.
• Document and communicate new and updated processes across teams.
• Support ad hoc requests impacting the broader Customer Experience Operations group.
• Contribute to cross-functional efforts aimed at improving operational KPIs and customer outcomes.
• Communicate effectively across the organization, both verbally and in writing.
• Operate with a high sense of urgency while maintaining quality and awareness of downstream impacts.

What you’ll bring:

• Bachelor’s degree in Business , Information Systems, a related field or related work experience.
• 2+ years in billing operations, process optimization, or system automation.
• Experience collaborating with Product and Engineering teams on technical projects.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This include s our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO ; c ommuter b enefits, and c ell p hone r eimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Technology, Information and Internet

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