Billing Manager

jacksonlewis; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Jackson Lewis P.C. in New York seeks a Billing Manager to lead the billing process, drive timely and accurate invoicing, and oversee the Billing team in a busy law firm.

The role focuses on achieving monthly billing goals, supervising KPI metrics, and ensuring compliance with client guidelines and eBilling requirements while partnering with collections and senior leadership on process improvements and staff development.

Qualifications

• 5+ years of relevant managerial experience required; 2+ years of legal billing experience required.
• Bachelor's degree is preferred.
• Excellent communication skills.
• Knowledge of Aderant and relevant accounting applications is preferred.
• Experience in recommending process improvements.
• Ability to effectively communicate with all levels of the organization.
• Strong presentation skills.
• Strong critical thinking skills.
• Fast learner.
• Highly organized.
• Strong Microsoft Office.

Responsibilities

• Lead billing team performance, including KPIs and monthly billing goals.
• Ensure all billing requirements are met, client guidelines followed, and invoices submitted timely.
• Collaborate with collections, attorneys, and eBilling resources to resolve issues.
• Support senior leadership with billing/eBilling projects and system upgrades.
• Develop and train teams on billing/eBilling processes and guidelines.
• Monitor KPI metrics and ensure compliance with monthly targets.
• Manage team attendance, shifts, and coverage to maintain service continuity.
• Review and improve the pre-bill and aging processes.

Skills

People management

Communication skills

Presentation skills

Critical thinking

Fast learner

Organization

Microsoft Office

Education

Bachelor's degree

Tools

Aderant

Microsoft Office

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".

Job Description

The Billing Manager is responsible for leading the billing process to ensure timely, accurate invoice preparation, review, submission, and tracking through successful completion. This role oversees Billing team performance, monthly billing goals, KPI metrics, eBilling processes, team coverage, and support needs of the firm. The Billing Manager also collaborates with the collections team and other stakeholders to support collection-related follow-up, reporting, and escalations as needed, while maintaining primary responsibility for billing operations, team development, and process improvement.

Essential Functions

• Responsible for managing the billing performance of the assigned team, including oversight of specific billing KPIs and monthly billing goals, and proactively identifying and implementing ways to improve billing performance.
• Responsible for ensuring all billing requirements are met, including applicable client billing guidelines, eBilling requirements, and tracking invoices through successful submission; collaborate with the collections team to support collection-related follow-up, reporting, and escalation needs as appropriate.
• Responsible for handling attorney escalations and working directly with attorneys, Billing team members, eBilling resources, and collections stakeholders, as appropriate, to resolve billing and eBilling issues and proactively mitigate potential problems.
• Assist firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles, in a timely and accurate manner with billing, eBilling, and collaborative collection support requests and projects, and delegate appropriate items to Billing team members.
• Support firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles, with accounting system upgrades and related billing/eBilling tools and workflows, including Aderant Expert, Aderant Collections module, Bill Blast, and eBilling platforms.
• Work with designated team members across departments to develop, train on, and improve the billing and eBilling process, including biller awareness of client guidelines, vendor platform requirements, rejection prevention, and successful invoice submission tracking.
• Participate in meetings regarding billing, eBilling oversight, and related collection support objectives with firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles.
• Monitor billing team and KPI metrics to ensure compliance and success toward firm monthly billing goals.
• Manage team attendance, coverage, shifts as necessary, and support needs of the firm to ensure appropriate billing support and continuity of service, including communication to attorneys when applicable.
• Report on and manage the monthly aged pre-bill process.
• Run various billing, eBilling, and collaborative collection support reports on set schedules, as well as on an ad hoc basis.
• Review work of billing coordinator staff to ensure accuracy and resolve inconsistencies if needed.
• Manage the full employee lifecycle for Billing team members, including interviewing, onboarding coordination, ongoing coaching, performance feedback, and annual reviews.
• Conduct bi-weekly one-on-one meetings with team members to review workload, support needs, performance expectations, development opportunities, and feedback.
• Provide oversight of eBilling processes, including invoice submission readiness, client guideline compliance, vendor platform coordination, rejection/resolution follow-up, tracking invoices through successful submission, and escalation of systemic issues.
• Ensure Billing team members understand eBilling requirements, submission expectations, and process standards needed to support accurate and timely invoice submission.

Skills and Educational Requirements

• 5+ years of relevant managerial experience required; 2+ years of legal billing experience required.
• Bachelor's degree is preferred
• Excellent communication skills
• Knowledge of Aderant and relevant accounting applications is preferred
• Experience in recommending process improvements
• Ability to effectively communicate with all levels of the organization
• Strong presentation skills
• Strong critical thinking skills
• Fast learner
• Highly organized
• Strong Microsoft Off