Billing & Credentialing Assistant

Hope on Haven Hill; City of Rochester (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vacation and sick leave

Paid holidays

Personal days

Simple IRA matching

Life insurance

Disability insurance

Retention bonus

Job summary

Hope on Haven Hill in Rochester, NH, is seeking a detail-oriented Billing & Credentialing Assistant to support revenue cycle, billing, and provider credentialing. You will collaborate with clinical, administrative, and finance teams to ensure timely access to care, accurate documentation, and a positive client experience while upholding HIPAA compliance.

Join a team committed to compassionate, recovery-oriented care and grow your career in healthcare administration through hands-on billing,

Qualifications

• Two+ years of medical billing or related experience.
• Experience in medical office administration or healthcare administration is preferred.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Assist with preparing, reviewing, and submitting insurance claims including prior authorizations.
• Verify client insurance eligibility and benefits.
• Monitor claims and help resolve denied or unpaid claims.
• Post client payments and verify the accuracy of insurance payments posted through the billing system.
• Respond to client billing questions and maintain accurate billing documentation.
• Maintain fee schedules in the billing system to ensure accurate reimbursement.
• Assists with reporting insurance payments to the Finance team to support bank reconciliations.
• Assist with provider enrollment, credentialing, and recredentialing for Medicaid and commercial insurance plans.
• Maintain credentialing files, licenses, certifications, and required documentation.
• Track renewal deadlines and communicate with insurance companies and providers to ensure timely approvals.
• Update provider information within payer portals and organizational databases.
• Welcome clients with professionalism, compassion, and a trauma-informed approach.
• Verify demographic and insurance information.
• Answer incoming calls and assist clients with scheduling and general inquiries.
• Support front desk operations and help create a positive client experience.
• Maintain confidential billing and credentialing records in compliance with HIPAA.
• Organize electronic and paper documentation.
• Assist with audits and reporting within medical and behavioral health teams.
• Support compliance with federal, state, and payer requirements.

Skills

Medical billing

Office administration

HIPAA compliance

MS Office

Customer service

Multitasking

Data accuracy

Confidentiality

Education

High school diploma; Associate degree preferred

Tools

AthenaOne

Electronic health record systems

Job description

Join a Mission That Changes Lives

AtHope on Haven Hill, we believe recovery is possible, and every member of our team playsan important rolein helping individuals and families access compassionate, high-quality behavioral health and recovery services.

We’relooking for a detail-oriented, organized, and customer-focused Billing & Credentialing Assistantto join our administrative team. If you enjoy solving problems, working with insurance and healthcare systems, supporting providers, and creating a welcoming experience for clients, this is an opportunity to make a meaningful impact while growing your career in healthcare administration.

What You’ll Do

As the Billing & Credentialing Assistant, youwillsupport the organization’s revenue cycle while helping ensure our clients receivetimelyaccess to care. Youwillwork closely with clinical, administrative, andfinanceteams tomanage billing, provider credentialing, scheduling, and front office operations.

Your responsibilities will include:

• Assistwith preparing, reviewing, andsubmittinginsurance claimsincluding priorauthorizations.
• Verify client insurance eligibility and benefits.
• Monitor claims and help resolve denied or unpaid claims.
• Postclient payments and verify the accuracy of insurance paymentsposted through the billing system, resolving discrepancies as needed.
• Respond to client billing questions andmaintainaccuratebilling documentation.
• Maintainfee schedules in the billing systemto ensureaccuratereimbursement and billing.
• Assistswith reporting insurance payments to the Finance team to support bank reconciliations.

Provider Credentialing

• Assistwith provider enrollment, credentialing, and recredentialing for Medicaidand commercial insurance plans.
• Maintain credentialing files, licenses, certifications, and required documentation.
• Track renewal deadlines and communicate with insurance companies and providers to ensuretimelyapprovals.
• Update provider information within payer portals and organizational databases.

Client Scheduling & Administrative Support

• Welcome clients with professionalism, compassion, and a trauma-informed approach.
• Verify demographic and insurance information.
• Answer incoming calls andassistclients with scheduling and general inquiries.
• Support front desk operations and help create a positive client experience.

Compliance & Records Management

• Maintain confidential billing and credentialing records in compliance with HIPAA.
• Organize electronic and paper documentation.
• Assistwith audits andreportingwithin medical and behavioral health teams.
• Support compliance with federal, state, and payer requirements.

Why Join Hope on Haven Hill?

When you join Hope on Haven Hill, you become part of a team dedicated to improving lives through compassionate, recovery-oriented care.We value collaboration, respect, integrity, and service, and we believe every employee contributes to our mission.

In this role, you’ll have the opportunity to:

• Make a meaningful impact on client access to care.
• Work alongside dedicated clinical and administrative professionals.
• Buildexpertisein healthcare billing, credentialing, and revenue cycle operations.
• Contribute to an organization committed to excellence and compassionate service.

Join Hope on Haven Hill and help ensure individuals receive the care they need—because every step toward recovery matters.

What We’re Looking For

Required Qualifications

• High school diploma or equivalent (Associatedegree, certification preferred).
• Two or more years of experience in medical billing, medical office administration, healthcare administration, or a related role.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and customer service skills.
• Proficiencywith Microsoft Office and database systems.
• Ability to manage multiple priorities whilemaintainingaccuracy.
• Commitment to confidentiality, professionalism, and HIPAA compliance.

Preferred Qualifications

• Experience with behavioral health or substance use disorder billing.
• Experience with Medicaid and commercial insurancecredentialing.
• Extensive knowledge ofelectronic health record systems;AthenaOneplatformexperience preferred
• Experience in a nonprofit healthcare or human services organization.
• Knowledge of revenue cycle management and payer enrollment processes.

Work Environment

This position is based in our Rochester, New Hampshire office and requires regular interaction with clients, providers, insurance representatives, and staff. The role includes standard office responsibilities and occasional lifting of up to 25 pounds.

Additional Requirements

• Ability to work regular scheduled hours.
• Successful completion of required background checks and medical screenings.
• If in recovery, demonstrated personal stability and adherence to Hope on Haven Hill recovery-related policies.
• Hope on Haven Hill is a tobacco-free and smoke-free workplace.

• Medical insurance plan - employer paid 100%
• Dental insurance plan offered - employee paid
• Two weeks vacation and 80 hours sick leave per year
• Twelve paid holidays
• Two personal days per year
• Simple IRA matching plan
• Life insurance
• Short- and long-term disability insurance
• Retention bonus