Billing Coordinator

Steno; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Steno is seeking a Billing team member to own the full invoicing cycle, manage client and provider relationships, and ensure timely payments with speed and accuracy.

In this role you will collaborate cross-functionally, fix process gaps, and build scalable workflows using Google Workspace, Slack, Zendesk. Schedule is Monday–Friday 10:00 AM–6:30 PM PT or 9:30 AM–6:00 PM ET, with one Saturday per month.

Qualifications

• 1+ years in a high-volume, fast-paced environment.
• Strong communication, critical thinking and attention to detail.
• Startup experience is preferred.

Responsibilities

• Own the full invoicing cycle and process high-volume transactions.
• Serve as primary contact for clients and providers.
• Cross-functional coordination to unblock teams and resolve issues.
• Identify and fix process gaps to improve workflows.

Skills

Invoicing

Client relations

Communication

Attention to detail

Tools

Zendesk

Slack

Google Workspace

Job description

Why the Billing Team at Steno Is Different

• Own client relationships – You’re the face of Steno’s billing operation: the primary point of contact for clients and providers, trusted to handle sensitive requests with professionalism, urgency, and follow-through that actually closes the loop.
• Do work that moves the business – Invoicing isn’t busywork here. You’ll own the full invoicing cycle and process high-volume transactions - PDOs, expedite requests, and more - where your speed and accuracy directly determine whether clients and providers get paid on time.
• Solve real problems – When something breaks down, you’re empowered to fix it. That means applying genuine judgment, escalating smartly, and, yes, picking up the phone when a two-minute call beats a five-email thread.
• Operate at the center of the company – You’ll work cross-functionally across internal teams, routing and resolving the issues that keep everyone else unblocked. People rely on you.
• Build systems, not just habits – Steno trusts you to spot process gaps and actually do something about them. Your ideas for improving workflows get heard and implemented.
• Work in a modern, high-functioning stack – Google Workspace, Slack, Zendesk, and tools that actually work. No legacy software purgatory. If something new rolls out, you’ll pick it up fast and run with it.

You’ll crush this role if you bring 1+ years of experience in a high-volume, fast-paced environment where strong communication, critical thinking, and attention to detail are essential - start-up experience is preferred. The billing team is in active growth mode, meaning new challenges create new opportunities - and the Billing Manager is personally invested in helping you grow through them. You’ll work across invoicing, client communication, and cross-functional coordination from the start, building a well-rounded operational skillset. Autonomy comes early here: you’ll make real judgment calls, own client relationships, and fix process gaps without getting queued behind approvals. And you’ll do it alongside a team that communicates, covers for each other, and will have you fully up to speed before you even know it. You will be required to work Monday through Friday, 10:00 AM - 6:30 PM PT or M-F 9:30 a.m. - 6 p.m. ET, with the expectation of working one Saturday a month.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.