Bilingual Welcome Call Coordinator — Remote Part-Time

Americor; United States; Remote; USD 20,000 - 29,000; Part time

Benefits offered by this job

Paid training

Flexible hours

Competitive compensation

Career growth opportunities

Job summary

Americor is seeking a part-time Welcome Call Coordinator to be the first point of contact for customers, helping explain our services and directing them to the right departments. This remote role is open to residents in the United States.

You will follow scripts, update the CRM, support Debt Consultants during enrollment, and contribute to a high-performance team with flexible hours and paid training.

Qualifications

• Strong verbal and written communication in Spanish and English.
• Customer-focused attitude with patience, friendliness, and positivity.
• Experience with Google Workspace or similar platforms.
• Proficient typing skills for accurate data entry and record-keeping.
• Excellent attention to detail.
• Previous experience in customer service or sales is a plus.

Responsibilities

• Assisting customers with inquiries, providing clear information, and seamlessly transferring calls to the appropriate departments.
• This role is perfect for individuals who are detail-oriented, customer-focused, and ready to contribute to a high-performance team!
• Following call center scripts to ensure accurate, consistent responses across various client topics.
• Updating the CRM database with detailed conversation notes to maintain a thorough client history.
• Supporting Debt Consultants during the client enrollment process to facilitate a smooth onboarding experience.
• Adhering to all communication procedures, policies, and guidelines to uphold service quality and compliance standards.
• Meeting or exceeding individual and team performance goals to drive overall success.
• Performing additional duties as assigned to support the team and enhance the customer experience.

Skills

Bilingual Spanish/English

Tools

Google Workspace

Job description

Americor is seeking a part-time Welcome Call Coordinator to be the first point of contact for customers, helping explain our services and directing them to the right departments. This remote role is open to residents in the United States.

You will follow scripts, update the CRM, support Debt Consultants during enrollment, and contribute to a high-performance team with flexible hours and paid training.