Bilingual VIP Casino Host (Asian/English)

WarHorse Gaming; Omaha (NE); Presencial; USD 47 700 - 58 300; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly Bonus

Nebraska Gaming License assistance

Resumo da oferta

WarHorse Gaming is seeking an experienced Executive Host for their Omaha location. This role is crucial for developing and maintaining relationships with mid- to high-limit players to enhance guest loyalty and drive gaming revenue. Candidates should have at least five years of experience in a casino environment, fluency in both English and an Asian language, and strong interpersonal and analytical skills.

Flexibility in scheduling is essential due to the nature of the gaming industry, with evening and weekend shifts required. Key responsibilities include guest service, event coordination, and outreach efforts to maximize player engagement.

Qualificações

• Must be at least 21 years of age.
• Minimum of five years of Casino Host experience in a large-scale gaming operation.
• Fluency in English and an Asian language required.

Responsabilidades

• Develop and maintain strong relationships with valued guests.
• Market gaming products, promotions, and amenities.
• Resolve guest concerns and service issues promptly.

Conhecimentos

Interpersonal skills

Networking

Relationship-building

Analytical skills

Formação académica

High School Diploma or GED

College degree preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Asian And English Speaking Experienced Executive Host - Omaha

WarHorse Gaming, a division of Ho-Chunk, Inc.

Location: Omaha, NE

Job Type: Full-time | Varying schedule based on business needs

Compensation & Benefits

• Salary Range: Salary
• Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program
  
  

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska dedicated to creating long-term economic growth and sustainable employment opportunities for Tribal members.

WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The organization operates casino gaming properties across Nebraska, focusing on delivering exceptional guest experiences, strong community impact, and continued economic development.

Our Work Is Guided By Our Core NATIVE Values

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
• Accountable – To always do what’s right
• Team-Focused – For inclusive progress
• Innovative – In creating solutions
• Visionary – In our purpose and direction
• Excellence – Through learning and performance
  
  

Position Summary

The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.

Key Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
• Market gaming products, amenities, promotions, and property offerings to targeted guests
• Greet guests and participate in social events, promotions, and VIP functions
• Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
• Manage and promote Player’s Club enrollment and related loyalty programs
• Maintain accurate guest histories and player tracking data for future marketing efforts
• Protect guest rewards, credit lines, and account integrity in accordance with policy
• Resolve guest complaints and service issues in a timely, professional, and courteous manner
• Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
• Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests
• Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
• Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
• Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
• Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity
• Attend meetings and collaborate with internal departments to support marketing and player development initiatives
• Perform other duties as assigned
  
  

Qualifications & Experience

Required

• Must be at least 19 years of age
• High school diploma or equivalent required
• Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
• Strong understanding of player tracking systems and complimentary/comp guidelines
• Established player base or demonstrated ability to build and maintain a loyal guest following
• Proficiency in Microsoft Office Suite or related software
• Strong organizational, analytical, and problem-solving skills
• Excellent guest relations and phone etiquette skills
• Ability to secure and maintain a Nebraska Gaming License
  
  

Preferred

• College degree in Marketing, Hospitality, Business, or related field
  
  

Certification Requirements

• Nebraska Gaming License (required and must be maintained)
• Valid Driver’s License
  
  

Work Environment & Physical Requirements

• Ability to work in a fast-paced, guest-facing casino environment
• Frequent standing, walking, and movement throughout gaming and entertainment areas
• Ability to communicate effectively in noisy, high-energy environments
• Occasional lifting and carrying of promotional materials or supplies (up to 25 lbs)
• Availability to work flexible shifts, including evenings, weekends, and holidays
  
  

Schedule & Travel

• Travel is primarily local during business hours, with occasional out-of-area or overnight travel required
• Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules based on business needs
  
  

Why Join This Team?

• A mission-driven culture focused on economic development and community impact
• Guided by strong NATIVE values and Tribal-owned purpose
• Opportunity to build meaningful relationships with high-value gaming guests
• Dynamic, fast-paced environment with exposure to VIP marketing and player development strategies
• Career growth within a diverse and expanding gaming enterprise
  
  

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.