Bilingual Claims Intake/FNOL/Triage Specialist

Clearbrook Group Services Inc.; Omaha (NE); On-site; USD 55,651 - 77,000; Full time

Benefits offered by this job

Annual bonus based on performance

Comprehensive benefits package including health, dental, and vision

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Clearbrook Group Services Inc. is seeking a Bilingual Claims Intake/FNOL/Triage Specialist in Omaha, NE. This position involves managing new commercial claims, providing support for claims adjusters, and enhancing operational efficiency.

The ideal candidate has insurance experience, excellent bilingual communication skills, and a high school diploma, with a preference for candidates holding a Bachelor’s degree. The role offers competitive pay based on location and a comprehensive benefits package.

Qualifications

• One year of insurance experience required.
• Experience working with Guidewire and/or ClaimsCenter preferred.
• Strong accountability and willingness to learn the triage claims function.

Responsibilities

• Provide clerical support to claims adjusters.
• Update claims in the database and contact brokers.
• Screen incoming phone calls and assess claims.

Skills

Bilingual communication (English and Spanish)

Time management

Interpersonal skills

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Business Title

Bilingual Claims Intake/FNOL/Triage Specialist

Employment Type

Full‑Time

FLSA Status

Non‑Exempt

Location

In‑office positions in Omaha, Chicago, Los Angeles, Albany, New York City, or Richmond, VA.

Summary

Join our team as a Bilingual Triage Specialist, where you will promptly set up and assign new commercial claims, support adjusters, and contribute to improving operational efficiency through data capture and AI initiatives.

Essential Responsibilities

• Provide clerical support to claims adjusters under technical direction, facilitating timely and accurate intake and assignment of commercial claims.
• Update new and existing claims in the claims database and contact brokers as needed.
• Screen all incoming phone calls, assess and assign to the appropriate party.
• Prepare written correspondence, print backup documentation, invoice, and mail checks.
• Receive and file electronic and paper documentation as required.
• Determine coverage and adjuster assignment, investigating the claim through phone calls to claimants and insureds.
• Process mail and prioritize workload while gathering technical information, ordering reports, and contacting police departments for vehicle or equipment recovery.
• Maintain accurate time records and submit timesheets in accordance with company policy.

Qualifications / Experience Required

• Knowledge of Service Center policies and guidelines.
• One year of insurance experience (required); general knowledge of commercial insurance.
• A high school diploma (or equivalent) plus 3 years of prior relevant work experience, or a vocational qualification with at least one year of relevant experience.
• Bachelor’s degree strongly preferred.
• Experience working with Guidewire and/or ClaimsCenter preferred, but not required.
• Experience creating structured prompts for LLMs preferred, but not required.
• Excellent telephone communication skills in both English and Spanish.
• Strong time‑management and prioritization abilities.
• Accountability, pride in work, and eagerness to learn the triage claims function with a goal of becoming a Claims Adjuster.
• Active listening, proactive communication, and collaborative teamwork.
• Intellectual curiosity and client‑focus with the ability to provide value‑added solutions.
• Strong interpersonal skills, good judgment, and the ability to communicate with a diverse range of individuals.
• Proficiency with Microsoft Word, Excel, and Outlook.

Pay Range

• Richmond: $26.76 – $30.80 per hour ($55,651.20 – $64,066.20 annualized)
• Albany and Chicago: $29.29 – $33.88 per hour ($60,924.60 – $70,461.60 annualized)
• Los Angeles and New York City: $32.04 – $37.11 per hour ($66,646.80 – $77,193.60 annualized)

Benefits

Eligible for an annual bonus based on company and individual performance, plus a comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), HIV and AIDS, medical condition, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. The collection of your personal information is subject to our HR Privacy Notice.