Bilingual Travel Concierge & Customer Support

TPIS; Guaynabo (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

TPIS is seeking a Customer Service Representative in Guaynabo, PR to assist customers in person, by phone, and through digital channels. You will welcome visitors, answer calls, coordinate appointments, and support administrative tasks to ensure a professional, courteous experience.

Ideal candidates have prior customer service or reception experience, proficiency with Microsoft Office and macOS, and are fluent in both Spanish and English.

Qualifications

• Previous experience in customer service, reception, public-facing positions, or a similar role.
• Proficiency in Microsoft Office and the Apple macOS operating system.
• Bilingual in Spanish and English (required) due to serving a tourist clientele.

Responsibilities

• Welcome and greet visitors as soon as they arrive.
• Receive, sort, and distribute daily mail and correspondence.
• Answer incoming telephone calls, take messages, screen calls, and transfer them as appropriate.
• Provide basic and accurate information about services and promotions in person, by phone, and via email.
• Maintain office security by following established procedures and controlling access through the reception area.
• Perform other administrative and reception duties, such as filing documents, making photocopies, and transcribing information.

Skills

Customer service

Bilingual Spanish/English

Communication skills

Reception experience

Tools

Microsoft Office

macOS

Job description

TPIS is seeking a Customer Service Representative in Guaynabo, PR to assist customers in person, by phone, and through digital channels. You will welcome visitors, answer calls, coordinate appointments, and support administrative tasks to ensure a professional, courteous experience.

Ideal candidates have prior customer service or reception experience, proficiency with Microsoft Office and macOS, and are fluent in both Spanish and English.