Bilingual Towing Dispatcher & Sales Advocate

Parking & Towing Enforcement; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Parking & Towing Enforcement in Austin, TX is seeking a bilingual Day Time Sales Dispatcher to convert incoming inquiries into confirmed towing and roadside jobs, Monday–Friday 9:00 a.m. to 5:00 p.m., utilizing phone sales and customer service skills.

You will determine what service is needed, explain pricing, navigate maps and live GPS, and prioritize roadside calls while assisting the vehicle-release desk when needed.

Qualifications

• Experience in phone sales, inbound sales, customer retention, collections, or dispatching required.
• Comfortable discussing prices, responding to objections, and guiding customers to book.
• Bilingual English/Spanish required; capable of full conversation in either language.

Responsibilities

• Answer towing and roadside-assistance calls in English and Spanish.
• Assist stranded motorists who may be stressed, frustrated, or in an unsafe location.
• Determine what service the customer needs.
• Locate customers using addresses, intersections, highway exits, landmarks, maps, and live GPS information.
• Explain service prices clearly and confidently.
• Respond to price objections and negotiate within company-approved limits.
• Use phone-sales skills to convert qualified inquiries into confirmed jobs.
• Follow up with customers who disconnect or do not book during the first call.
• Dispatch confirmed jobs based on driver location, availability, and urgency.
• Communicate estimated arrival times and service information to customers.
• Keep drivers updated when customer information or locations change.
• Maintain accurate records of calls, quotes, dispatches, completed jobs, and lost opportunities.
• Process assigned vehicle releases according to Texas vehicle-storage-facility requirements and company procedures.
• Support general administrative and documentation tasks as needed.

Skills

Phone sales

Bilingual English/Spanish

Customer service

Dispatching

Job description

Parking & Towing Enforcement in Austin, TX is seeking a bilingual Day Time Sales Dispatcher to convert incoming inquiries into confirmed towing and roadside jobs, Monday–Friday 9:00 a.m. to 5:00 p.m., utilizing phone sales and customer service skills.

You will determine what service is needed, explain pricing, navigate maps and live GPS, and prioritize roadside calls while assisting the vehicle-release desk when needed.