Bilingual Teller Retail Banker

Woodforest National Bank; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Woodforest National Bank is seeking a reliable Bilingual Teller for our Plano, TX branch. You will engage customers, process transactions, open and maintain accounts, and cross-sell banking products to meet individual needs.

Fluency in English and Spanish is required. The role is full-time in-store banking with standing, occasional lifting, and light travel to nearby branches as needed.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Must be fluent in English and Spanish.

Responsibilities

• Achieve individual sales by identifying and recommending bank products.
• Process transactions, open accounts, and maintain accounts.
• Manage branch servicing duties including vault, cash orders, and ATM maintenance.
• Address customer inquiries with Woodforest Experience standards.

Skills

Sales

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned bank in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Minimum Qualifications/Experience: 3 years of relevant and transferrable sales and/or customer service experience;OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience;OR a Bachelor’s degree. Previous instore banking experience is preferred, but not required. Must be positive and engaging. Must be fluent in English and Spanish.

Formal Education & Certification: High School Diploma or equivalent required.

Work Status: Full-time.

Supervisory Responsibility: No.

Travel: Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions: Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job: *Branch Banking*

Organization: *Texas - DFW*

Title: *Bilingual Teller Retail Banker *

Location: Texas-Plano

Requisition ID: 074660