Bilingual Teller

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid volunteer time

Job summary

M&T Bank Corporation in Syracuse, New York, is seeking a Customer Service Associate to deliver exceptional in-branch experiences. You will assist customers with transactions, educate on digital options, and balance daily operations while maintaining AML/KYC compliance.

The role emphasizes empathy, flexibility, and strong communication to uphold our brand and risk controls. On-site position with competitive benefits and scheduling supports community banking.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Ability to communicate fluently in English and a second language; assessment will determine proficiency.

Responsibilities

• Provide outstanding customer service and resolve routine customer problems promptly.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers, understand needs, and address immediate requests in the lobby.
• Balance and process transactions accurately following bank policy.
• Log customer complaints and escalate issues to resolution.
• Assist with branch operations like cash ordering, vault, and wire transfers.
• Maintain accuracy in customer/account maintenance and AML/KYC activities.

Skills

Customer service

Bilingual capability

Data entry

Cash handling

Verbal communication

Education

High school diploma

Tools

Internet proficiency

Job description

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.

It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.

The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.

Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Proven verbal communication skills.

Proven interpersonal skills.

Proven ability to demonstrated exceptional customer service.

Well‑organized.

Proven time management skills.

Proven prioritization skills.

Proficient with internet user‑level technology.

Education and Experience Preferred

Bilingual based on branch needs.

Physical Requirements

Ability to stand for long periods of time.

Prolonged use of hands and fingers.

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print.

Ability to interact with customers in an open face to face work environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Syracuse, New York, United States of America.

Great companies have an enduring sense of purpose.

At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C.

For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.