Bilingual Talent Advisor

Surge Staffing; Normal (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Surge Staffing is seeking a bilingual Talent Advisor (English and Spanish) for a permanent, full-time internal position. This role requires high energy, a strong work ethic, and a good phone voice to deliver superb service to clients and temporary associates.

Responsibilities include recruiting, interviewing, and matching candidates to client needs, performing resume searches, and expanding business with new and existing clients.

Qualifications

• Must read, speak and write in English and Spanish.
• High school diploma or equivalent preferred.
• At least 1 year of sales experience.
• Proficiency in MS Word, Excel, PowerPoint, Outlook and Internet.
• Willingness to travel to various locations.
• Strong communication and customer service skills.

Responsibilities

• Deliver superb customer service to clients and temporary associates.
• Must have at least 1 year of sales experience.
• Perform resume searches and refer to candidate pools to fulfill client orders.
• Recruit, conduct interviews and follow-up with candidates and temporary associates.
• Match employee skills to customers' hiring needs.
• Develop business leads and retain current clientele.
• Act as liaison between temporary associates and clients.
• Maximize billable hours and branch profits.
• Conduct service calls and outside sales calls to obtain new business.

Skills

Bilingual - English/Spanish

Sales experience

Customer service

Communication

Travel readiness

Education

High school diploma

Tools

MS Office

Job description

Surge Staffing is seeking a Bilingual Talent Advisor (English and Spanish) with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service Representative/Sales***This is a Bilingual position (English and Spanish)***

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Deliver superb customer service to clients and temporary associates
• Must have at least 1 year of sales experience
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS:

• Must be able to read, speak and write in English and Spanish
  
• High school diploma required; or equivalent work experience/education greatly preferred
• Must have sales experience at least 1 year
• Previous experience in a supervisory or leadership role a plus
• Previous experience in sales, human resources, or a service industry recommended
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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