Bilingual Talent Advisor

SURGE Staffing; Burnham (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Surge Staffing is seeking a Bilingual Talent Advisor (English and Spanish) for a permanent, full-time internal role. The position emphasizes high energy, strong work ethic, a positive attitude, and a professional phone presence, with hours Monday through Friday from 7am to 7pm.

This entry-level Customer Service Representative/Sales role requires at least one year of sales experience and fluency in English and Spanish to serve clients and temporary associates.

Qualifications

• Must read, speak and write English and Spanish.
• High school diploma or equivalent preferred.
• At least 1 year of sales experience required.
• Supervisory or leadership experience a plus.
• Experience in sales, HR, or service industry recommended.

Responsibilities

• Deliver superb customer service to clients and temporary staff.
• Recruit, interview, and follow up with candidates and associates.
• Perform resume searches and refer to candidate pools to fulfill client orders.
• Match employee skills to customers' hiring needs.
• Develop business leads and retain current clientele.
• Present Surge Staffing products and services to customers.
• Nurture partnerships and manage marketing programs for branch growth.
• Troubleshoot issues for associates and customers.

Skills

Bilingual EN/ES

Sales experience

Customer service

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is seeking a Bilingual Talent Advisor (English and Spanish) with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service Representative/Sales

***This is a Bilingual position (English and Spanish)***

Work Hours: Monday-Friday 7am to 7pm

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Deliver superb customer service to clients and temporary associates
• Must have at least 1 year of sales experience
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS:

• Must be able to read, speak and write in English and Spanish
• High school diploma required; or equivalent work experience/education greatly preferred
• Must have sales experience at least 1 year
• Previous experience in a supervisory or leadership role a plus
• Previous experience in sales, human resources, or a service industry recommended
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.