Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Roanoke Rapids (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

The Sherwin-Williams Company is seeking a Store Associate to help customers in Roanoke Rapids, NC. You will assist in-store and over the phone, determine customer needs, and recommend products to achieve sales goals.

The role emphasizes high customer satisfaction, product knowledge, and teamwork to maintain store standards and accurate transactions.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, and speak English and Spanish.
• Valid, unrestricted Driver's License.

Responsibilities

• Deliver excellent customer service and meet sales goals.
• Assist customers in person and by phone, determine needs, and recommend products.
• Process sales transactions accurately and follow store policies.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Education

High school diploma or GED

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #2993, located at: 1010 E.10th St, Roanoke Rapids NC 27870.

The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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