Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Lake Elsinore (CA); On-site; USD 17,000 - 25,000; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Store Associate to support our Lake Elsinore location. You will interact with customers, answer questions about products, recommend solutions, and help maintain store standards.

You will handle sales transactions, assist with deliveries when needed, and stay current on product features. Strong English and Spanish communication, reliability, and a positive attitude are essential for success.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Ability to read, write, comprehend and communicate in English.
• Ability to read, write, comprehend and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and work toward monthly, quarterly and yearly sales goals.
• Maintain accurate work order files and pricing formulas.
• Pull products from shelves or warehouse and stock displays.
• Tint and mix products as needed for customer specifications.
• Load/unload delivery trucks and assist in deliveries as needed.
• Keep assigned areas in stock and presentable.
• Remain knowledgeable about products offered and discuss available options.
• Adhere to inventory control procedures and suggest sales improvements.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

This is a PART-TIME position.
The individual selected for this role will be expected to work at Store #7647, located at: 18261 Collier Ave Ste B, Lake Elsinore, CA 92530.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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