Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Hagerstown (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Vacation time

Job summary

The Sherwin-Williams Company is seeking a Store Associate to support our retail store operations in Hagerstown, MD. You will help wholesale and retail customers, answer product questions, and recommend optimal solutions while ensuring high levels of customer satisfaction.

You will work at Store #703391 in Hagerstown, with responsibilities including processing transactions, stocking shelves, tinting/mixing products, and assisting with deliveries as needed.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English; Spanish proficiency required.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting products and services.
• Maintain store displays and stock shelves; load/unload deliveries as needed.
• Process sales transactions accurately and follow store policies.
• Tint and mix products to customer specifications and ensure product quality.
• Assist in meeting monthly, quarterly, and yearly sales goals.

Skills

Customer service

Sales skills

Bilingual (English/Spanish)

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #703391, located at: 18706 North Village, Hagerstown, MD 21742-2454

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• Must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment