Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Ann Arbor, MI is seeking a Store Associate to support daily retail operations at Store #1203. You will help wholesale and retail customers, recommend products, and ensure satisfaction while maintaining high standards of presentation.

Duties include processing sales, stocking shelves, tinting and mixing as needed, handling deliveries, and helping meet sales goals. Proficiency in English and Spanish, 18+, valid driver's license, and ability to lift weight are

Qualifications

• Must be 18 years or older.
• Legally authorized to work in the United States.
• Fluent in English; able to read/write English and Spanish.
• Must have a valid, unrestricted driver's license.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Availability to work evenings and weekends.

Responsibilities

• Assist customers in person and over the phone with product guidance.
• Process sales transactions accurately and follow store policies.
• Maintain store displays and inventory accuracy.
• Unload deliveries and stock shelves.
• Stay knowledgeable on product features and painting supplies.

Skills

Customer service

Cash handling

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #1203 located at 2611 PLYMOUTH RD, ANN ARBOR MI 48105 2468

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a \"meets expectations\" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment