Bilingual Spanish Team Lead, Field Care Coordinator (Hybrid)

Healthfirst; New York (NY); Hybrid; USD 67,205 - 95,680; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) contributions

Incentive and recognition programs

Job summary

Healthfirst is seeking a Supervisor for Field Care Coordinators in New York City. The role involves leading and supervising FCCs, ensuring adherence to care management policies, and fostering an inclusive environment. Ideal candidates will possess leadership skills and full bilingual fluency in Spanish.

The salary range for this position varies according to location and experience, reaching up to $95,680. Comprehensive benefits, including medical plans and a 401(k), are included.

Qualifications

• Full fluency in Spanish is required.
• Demonstrated leadership experience.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Lead and supervise Field Care Coordinators.
• Ensure FCCs conduct home care management visits.
• Supervise daily team operations to meet productivity goals.

Skills

Bilingual Spanish

Leadership

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Job description

Responsibilities

• Lead and supervise the Field Care Coordinators (FCC) assigned to a specific geography.
• Ensure FCCs conduct home care management visits in accordance with departmental policies.
• Supervise, evaluate, and coordinate daily team operations to meet productivity goals related to quality, timeliness, accuracy, and consistency.
• Allocate, monitor, and assign resources while delegating and monitoring workloads.
• Implement and support continuous process improvement and quality initiatives.
• Provide in‑field support to FCC staff, including supervision, coaching, and training.
• Exercise judgment within defined procedures and policies to determine appropriate actions and administer departmental policies.
• Develop and monitor team goals; provide ongoing feedback and coaching; conduct annual performance reviews.
• Lead by example, foster an atmosphere of open communication, teamwork, and empowerment to make informed decisions.
• Assist leadership in directing, training, and developing team members, embodying the Trailblazer mindset.
• Build and develop relevant business relationships, critically think about departmental problems, and recommend solutions.
• Perform additional duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• Bilingual Spanish skills – full fluency required.
• Demonstrated professionalism with experience in direct or indirect leadership of people or projects.
• Experience in a role requiring independent critical thinking, time management, problem solving, and goal achievement.
• Ability to travel to assigned geography (downstate New York area – the 5 boroughs, Long Island, Orange County, and Westchester).
• Effective verbal and written communication skills with strong grammar, spelling, and punctuation.
• Proficient computer skills, including proficiency with Microsoft Outlook, Word, and Excel.

Preferred Qualifications

• Associate’s or Bachelor’s degree.
• Prior training experience.
• Experience managing field teams.
• Leadership skills with the ability to develop, direct, and support a team.
• Adept at planning, organizing, and executing strategies.
• Ability to build and enhance team productivity to achieve team goals.

Salary and Benefits

Salary Range: Greater New York City Area (NY, NJ, CT residents) – $67,205 to $95,680; Other approved locations – $59,800 to $87,360. Compensation is contingent upon experience, education, licenses, and certifications. Full range of benefits includes medical, dental, and vision coverage; incentive and recognition programs; life insurance; and 401(k) contributions (subject to eligibility).

Equal Opportunity Employer

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected status unrelated to performance. For reasonable accommodation requests related to applying for a position within Healthfirst Management Services, please contact [e-mail] or call 212‑519‑1798.