Bilingual Spanish Store Customer Service Specialist - Part Time ($19phr El Cajon)

The Sherwin-Williams Company; El Cajon (CA); Sur place; USD 21 000 - 26 000; Temps partiel

Résumé du poste

The Sherwin-Williams Company in El Cajon, CA is seeking a PART TIME Store Customer Service Specialist to assist customers in person and over the phone, determine needs, and recommend suitable paint-related solutions. You will handle sales transactions, stock and display products, and support deliveries while maintaining high store standards.

Fluency in English and Spanish is required, along with a valid driver's license and the ability to lift up to 70 lbs.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Must hold a valid, unrestricted Driver's License.
• Must be able to lift up to 70 lbs and handle shelves and stock.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain in-stock and presentable condition in assigned areas.
• Tint and mix products as needed to customer specifications.
• Stock shelves, set up displays, and unload delivery trucks.
• Support deliveries and maintain inventory control.

Connaissances

Bilingual Spanish

Customer service

Sales

Formation

High School diploma or GED

Description du poste

BILINGUAL SPANISH (ADVANCED) REQUIRED - The individual selected for this PART TIME role will be expected to work at Store 701523, located at: 1154 E Main St, El Cajon, CA 92021

PART TIME Store Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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