Bilingual (Spanish) Install Partner Specialist

Erie Home; Toledo (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading compensation package

Competitive medical, dental, and vision benefits

Retirement savings plan with company match

Paid parental leave

Employee assistance program

Flexible Gym membership

Job summary

Erie Home, located in Toledo, Ohio, is seeking an Install Partner Specialist to oversee the vetting and onboarding of qualified contractors. The role entails ensuring compliance with installation partner standards and collaborating with various teams for effective operations.

Key qualifications include a strong understanding of onboarding practices, proficiency in Microsoft Office applications, and excellent communication skills. Erie Home provides a competitive compensation package along with extensive benefits.

Qualifications

• Strong understanding of onboarding processes and best practices.
• Comfortable using Microsoft applications such as Outlook, Excel, and Word.
• Excellent communication and interpersonal skills.
• Organizational and time management skills.
• Self-motivated.
• Bilingual in English and Spanish with writing proficiency.

Responsibilities

• Screen qualified contractors that meet company requirements.
• Run an orientation for installation partners.
• Build reports on noncompliant installation through audits.
• Assist Installation Partners with payment-related issues.
• Develop a pipeline of potential qualified candidates.
• Conduct exit interviews with Installation Partners.

Skills

Onboarding processes understanding

Microsoft applications (Outlook, Excel, Word)

Communication skills

Organizational skills

Time management

Bilingual in English and Spanish

Job description

Overview

About Erie Home At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.

Position Summary

The Install Partner Specialist at Erie Home main responsibility is vetting and onboarding qualified candidates that meet the staffing needs of an organization. The role plays a crucial role in onboarding a talented and engaged workforce while continuously working towards the Install Partner compliance goals.

Responsibilities

• Screen qualified contractors that meet company requirements
• Run an orientation for installation partners to help them understand their roles and responsibilities
• Build reports on noncompliant installation through licensing & Insurance audits
• Assist Installation Partners with payment-related issues
• Develop and maintain a pipeline of potential qualified candidates for future roles
• Report and process Install Partner concerns through the proper channels
• Conduct Regional Meetings and provide operations with updates on onboarding candidates, Install Partner Performance, and operational territories
• Conduct exit interviews with Installation Partners & Installation Managers and ensure a structured exit process

Qualifications

• Required Education and Experience: Strong understanding of onboarding processes and best practices
• Comfortable using Microsoft applications such as Outlook, Excel and Word
• Excellent communication and interpersonal skills
• Organizational and time management skills
• Self-motivated
• Bi-lingual in English and Spanish with the ability to write in both languages

Travel Requirements

• None

Overtime/Additional Hours Requirements

• Additional and non-standard hours may be required (exempt)

Physical Requirements

• Normal Office Environment

Are We Your Company?

Focused On Growth Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible Gym membership
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Erie Home has been recognized as a Top Workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place To Work® certified. Additional recognitions include:

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Diversity and Equal Opportunity

Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.