Bilingual (Spanish) Front Desk Associate (Part-time) Columbia, Heights, DC

PM Pediatric Care; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with efficient, HIPAA-compliant service in Washington, DC. The role emphasizes exceptional customer service, multi-tasking, strong communication, and teamwork, with daily responsibilities including patient check-in, answering questions, and coordinating with site leadership.

Competitive hourly pay and a welcoming healthcare setting align with our mission to deliver a

Qualifications

• Team player that can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Professional and friendly demeanor with a positive attitude.
• Quality focused and detail oriented in daily tasks.
• Outstanding time management, organizational, and critical thinking skills.
• Ability to work flexible schedules and travel to another site if needed.
• Prior experience in a healthcare environment preferred.
• Ability to relate to children and families navigating PM systems.
• Basic math skills for handling receipts and cash handling.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Maintains HIPAA compliance and privacy of patient accounts.
• Registers patients and maintains accurate demographics and insurance data.
• Manages incoming documents and mail with proper storage.
• Performs opening and closing duties including stocking and sanitizing.
• Executes other duties as assigned.

Skills

Customer service

Telephone skills

Team player

Communication skills

Time management

Organizational skills

Critical thinking

Professional demeanor

Hospitality experience

Healthcare knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate , an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Accesses empathy and active listening in difficult interpersonal situations
• Supports patient care quality initiatives as directed
• Coordinates escalations and urgent issues to ensure timely and complete resolutions
• Collaborates and communicates with site leadership to facilitate management of complex patient issues
• Employs PM Pediatric Care's Core valuestohelp patients, families, and other team members navigate PM systems before, during, and after a visit
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
• Executes other duties as assigned

Qualifications

• Team player that can function independently in a fast-paced environment
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason
• Excellent customer service and telephone skills
• Strong verbal and written communication skills
• Professional and friendly demeanor
• Quality focused and detail oriented
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills
• Superior situational awareness and ability to successfully react to urgent situations
• Prior experience in a healthcare environment and knowledge of medical insurance preferred
• Socially perceptive and ability to relate to children and how they interact with their families
• Comfortability with routinely shifting demands
• Navigate multiple computer systems
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• High school diploma or GED

Compensation:
$17 - $28/hour

The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.