Bilingual Spanish/English Front Administrative Assistant

World Relief; Aurora (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Gold-level Cigna Healthy Workforce

Job summary

A global humanitarian organization in Aurora, IL is seeking an individual for an administrative position supporting Immigration Legal Services. This role involves client interaction, managing communications, and providing support for legal representatives. The ideal candidate will be bilingual in English and Spanish, possess strong organizational skills, and demonstrate a commitment to serving vulnerable communities. Join us to make a meaningful impact in the lives of those in need.

Qualifications

• English/Spanish bilingual fluency is a non-negotiable requirement.
• Ability to handle a large call volume.
• Strong self-starter skills and a desire to learn.

Responsibilities

• Facilitate in-person and telephone intake of new and existing clients.
• Answer and screen all incoming phone calls for the Aurora office.
• Manage outgoing and incoming mail for staff.
• Process payments and invoices in the Immigration database.
• Provide additional administrative support to ILS Legal Representatives as needed.

Skills

Bilingual English/Spanish

Problem-solving skills

Organizational skills

Cross-cultural communication

Strong attention to detail

Large call volumes handling

Self-starter

Education

Associate’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Position Summary

Are you a person of compassion? Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department with limited additional support provided to the other departments of World Relief Aurora. This position is based in the WR Chicagoland Aurora office but may require covering days in the DuPage (Carol Stream) office as well. English/Spanish bilingual fluency, both written and verbal, is a non‑negotiable requirement.

Role & Responsibilities

• Facilitate in‑person and telephone intake of new and existing clients
• Answer and screen all incoming phone calls for the Aurora office and direct appropriately
• Manage/direct outgoing and incoming mail for ILS staff
• Take payments and fill out invoices in the Immigration database
• Provide additional administrative support to ILS Legal Representatives as needed

Job Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Cross‑cultural experience including cross‑cultural communication skills
• Ability to handle a large call volume
• Excellent problem‑solving skills and flexibility to work in a frequently changing environment
• Strong attention to detail and organizational skills
• Strong self‑starter skills and a desire to learn and grow
• Bilingual English/Spanish - fluency in written and oral communication including the ability to translate documents from Spanish to English and English to Spanish
• Flexibility to stay updated on changes to programs

Preferred Qualifications

• Strong inter‑personal and cross‑cultural communication skills exercised through previous cross‑cultural experience
• Adaptability in the midst of constant change
• Committed to welcome the immigrant community, the general public, and other staff
• Highly organized and a willingness to multitask
• Proficiency with Microsoft Outlook, Word & Excel
• Associate’s degree preferred

Benefits

World Relief offers a competitive benefits package and employee discount program for full‑time, Regular, employees.

World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO & ADA Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.