Bilingual Spanish Customer Support Agent

Answering Service Care; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is seeking motivated Answering Service Agents to deliver exceptional client support. You will handle calls for designated industries and may assist overflow on other accounts, delivering professional, accurate, and empathetic service.

The role emphasizes warmth, active listening, and adherence to scripts, with opportunities across medical, real estate, legal, and other sectors, including live chat, SMS, and email support.

Qualifications

• Clear and professional verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Empathetic and patient approach to customer interactions.
• Intermediate to advanced computer skills.

Responsibilities

• Answer inbound calls and make outbound calls with warmth and accuracy.
• Follow scripts and guidelines while addressing caller needs.
• Perform lead intakes, collect information, and document details precisely.
• Schedule appointments and transfer calls to appropriate contacts.
• Dispatch messages accurately and maintain thorough call records.
• Provide live chat, SMS, and email support.

Skills

Communication skills

Multitasking

Active listening

Empathy

Job description

Answering Service Care is seeking motivated Answering Service Agents to deliver exceptional client support. You will handle calls for designated industries and may assist overflow on other accounts, delivering professional, accurate, and empathetic service.

The role emphasizes warmth, active listening, and adherence to scripts, with opportunities across medical, real estate, legal, and other sectors, including live chat, SMS, and email support.